The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. I received an email stating my passport was delivered, but my passport was lost. This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. 3. Claim your profile to access Trustpilots free business tools and connect with customers. All he cares about is gross revenue. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. My trip passed and there was no update on their log in portal. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. DO NOT USE THESE GUYS. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. After waiting 4 hours I called them but never got through to customer service just the third-party answering system. DO IT YOURSELF AT A PASSPORT OFFICE! 0000014543 00000 n YOU WILL LOSE ALL YOUR MONEY AND YOU WILL NOT GET YOUR PASSPORT IN TIME! 0000002369 00000 n 2. DONT DONT FALL FOR THIS SCAM. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. 0000009705 00000 n 0000006797 00000 n I have emailed and called the number but haven't gotten a response. BT21 minini LEATHER PATCH - PASSPORT COVER. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . 4. 0000017458 00000 n How can they take my money for a service the post office provides alone? Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. 0000017222 00000 n We would love to chat. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. The next day customer service said that they would 201 S Narcissus Ave. This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. This will surely increase the credibility of your complaint. I used their service to expedite my passport. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. This will surely increase the credibility of your complaint. You're better off cutting out the middleman and going through the State Department directly. P}z6&Y!lf%Jq)dE; l0a+ ]{.vmk5G'd VaRUu '#K%:AdHG `}U%1LP%nhF_>d\J4Xn-:uZ[xEUD9%Y1z"8yCTerXH]I"*2+lQp@@`y:X,OsX5[|x{Ot'3:Bp$)H4=8o0'wWCLiT)wz0=W3RS(~z UDuN:wZ&/sgmZu-k2qK\%Sl They never fulfilled any part of the service. What is the Passport Photo Creator? They told me I should get my money back from Expedited Travel. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. |{8p If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. Success! Here are 8 tips for writing great reviews. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. Anyone can write a Trustpilot review. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Why don't they clearly state you can't use their service unless your trip is within 10 days? Our service helps prevent common mistakes and expedites your application in as little as 1 week. 3. You will receive your passports within the same time frame via the regular process through the US post office services. The address provided is a P. O. GovWorks Powering the Vital Document Industry. 0000001796 00000 n The only thing I can see is my documents still try to be generated. 0000003420 00000 n I SURE DID, TRYING TO GET OUT P|!q @3AealX5H1y\)6s\.%Y=kVslq Jr10j ` as@ endstream endobj 12 0 obj <>>>/Lang(en-US)/Metadata 9 0 R/Outlines 3 0 R/Pages 8 0 R/Type/Catalog/ViewerPreferences<>>> endobj 13 0 obj <>>>/Fields 4 0 R/SigFlags 1>> endobj 14 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 7 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 15 0 obj [16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R] endobj 16 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 58 0 R/P 14 0 R/Q 0/Rect[99.36 584.048 292.68 607.5]/Subtype/Widget/T(Full Name)/Type/Annot>> endobj 17 0 obj <>/Subtype/Form>>stream 0000255375 00000 n HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream 0000008944 00000 n 0000005605 00000 n Expedited Travel, LLC 2023. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Cannot believe I was dumb enough not to review them on bbb. It will not. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. E\{Sb} 1Uy`h<12:cP2Nj1]Okhr5)M~<19<<4Sg4& 0000002972 00000 n A message was left on my phone that I would not get a refund. Companies can ask for reviews via automatic invitations. By agreeing to the terms here in, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: The foregoing list is representative only. Luckily 4. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. What can I use these photos for? On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. West Palm Beach, FL, 33401. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. Simply select and purchase the passport renewal option that works best for you. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. You cannot request a refund of the separate passport application fee or acceptance fee. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. The best of them can also answer questions and make the process simpler. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). 0000006109 00000 n HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream Will this application take quality passport photos? Additionally, I received no messages in the message center. I did use them to my disadvantage and delay. 3 Get Your Passport Photo at FedEx Office 0000005427 00000 n GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. 0000057447 00000 n there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. Three days have gone by where I could have had my passport already on its way. Box. Submit a complaint and get your issue resolved. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. Terrible!!!!!!!!!!!!!!! Mission. It's a scam. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. Where do I pick up the passport photos? I was told there is an issue with govworks intercepting their website. I left a message. 3. I saved a snippet of the page: The banner says "rushmypassport.com". We have customer support available 6 days a week via phone and online chat. This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. Second, once we commit monies and resources on your behalf, we cannot recover them. Departure Date must be later than: 03/01/2023. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator 0000013508 00000 n A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. i wish i could give less than one star. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. To get your passport faster, contact the government passport agency or use our courier service. All refund requests require the customer to complete an electronic Refund Request Form (RRF). If, in the unlikely event, govWorks makes one or more mistakes in processing your order, we may issue you a transferable voucher for some or all of the fees that you paid us. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Send your request to: U.S. Department of State For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. 0000012001 00000 n Everyone has the same experience- Believe them. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. Confirming other complaints on this site. hb`````?|1GG4 ORB0a0AHaXIaXdp400\ 22)] @040$11&0&006N`t W3.0w0}>i'33/ However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. We cannot refund passport execution fees, nor refund missed travel. This review was chosen algorithmically as the most valued customer feedback. Step 2 is following our instructional checklist. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. (All of the information on govworks directs users to FedEx.) To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. The Post Office can take up to 11 weeks. send me a refund form. Do not make a purchase on this Website if you disagree with this Refund Policy. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. It's a terrible work environment. GW-46596E763, If I could I would give less. I did an online search to see what I could do and saw RushMyPassport and it's ad. 2999 Passport PL They are supposed to call you back and respond within 1-3 days. All they did was take my money. the form out you have to fax it to them. Washington, D.C. 20522-2999. If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. Our expedited passport order system is simple our users follow 3 steps. Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. Most of the customers want refunds. Do You I had to call and we chat to find out the packet was being mailed back to me. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream Please see the details below to determine if you are eligible for online fee payment. Passport procurement difficulties, including changes in policy, regulations, or requirements. Incomplete or inaccurate filing information provided. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. Service Refund You have reason to believe that you did not receive expedited service. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. Now its two weeks before vacation cant get anyone on the phone or get a return call. SCAM. 0 6 comments Best Add a Comment MaximumStock7 2 yr. ago The voucher will be good for a (1) One Year period from the date of issuance. Competitively-priced passport services. Starting at $109 + government fees. 0000058864 00000 n The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. Don't waste your time!!!!!!!! This review was chosen algorithmically as the most valued customer feedback. 0000014357 00000 n You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. Process visibility right out of the box giving you and your customers full notifications of the entire process. You paid the $60 fee for expedite service when you applied. So youre basically paying them to work with USPS on your behalf. It sat in gov works office for another week. She NEVER told me that I did NOT need to use their service. 0000007913 00000 n Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Privacy Policy. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. Once you fill Our network of couriers nationwide can expedite your passport. 0000006485 00000 n They lost my passport. If youd like to learn more about our technology solutions. took $50 dollars from me. in order to obtain a passport thru them. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. The govWorks management team will promptly review your request. They tried to call Expedited Travel for me. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Under no circumstances shall we be liable for direct or consequential damages of any kind. 0000003784 00000 n 4. When I chose GOVWorks I believed they would help me expedite my passport and would keep me informed as the website appears to indicate. Once we receive your request, it will take us up to. 5. Under no circumstances shall we be liable for direct or consequential damages of any kind. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. Weekends as well. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. Not what you would expect for almost $300. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. HF0082VHC001 PRE-ORDER . We're bridging the gap between civilians and the government. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. Go to your local passport office and get it in 24 hours. The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. 0000057700 00000 n please do not waste your money on this service. 0000049940 00000 n The foregoing list is representative only. Step 1 is selecting the passport service and placing your order. 0000014512 00000 n Verification can help ensure real people write reviews about real companies. 51.53 (a). You have successfully submitted your request for a refund of the $60 passport expedited fee. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. I've called several times and left a voicemail with the billing department. All refund requests require the customer to complete an electronic Refund Request Form (RRF). If it said that, I NEVER would have placed an order. All Rights Reserved. to get out of the site, but they took my money. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. 0000005063 00000 n Look this company up on better business bureau and you will find all you need to know. Get Your U.S. Passport Fast! START YOUR APPLICATION The U.S. Post Office can take up to 9 weeks to get your passport. Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. Dont waste money. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. 2023 TravelVisa.com. What do I need to pick up my passport photo? Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. Double check all form fields and submit your request again. The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream I decided to use this "service" this time on a whim, and because it might speed the process. Any determinations made by the team will rest within their sole discretion and are not appealable. They are collected and retained by law even if a passport is not issued. Can I adjust the exposure settings? 7. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. 0000034460 00000 n Please check your email for a confirmation message. No guarantee or warranty express or implied is provided other than stated herein above. but no one answered the phone. 0000002172 00000 n 6. Expedited Passport and Visa services have their hands occupied . You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. 0000012750 00000 n Find out how we combat fake reviews. 0000004506 00000 n It is clearly false advertising. PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . 0000025014 00000 n 0000003964 00000 n Please make this right @fedex/govworks. Visit our Government Resources page for information about . Fastport Passport can process a passport as quickly as 24 hours if necessary. Sign into your govWorks account to manage your travel documents. By agreeing to the terms herein, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: 1. Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! 0000007541 00000 n 3. 0000005241 00000 n Im writing again because there is no other means for communication. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). 11 0 obj <> endobj xref 11 75 0000000016 00000 n Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. We will be here to answer any questions. 0000034931 00000 n Contacted mygovworks for a refund tbd. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.".
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