Here's how to restart your 5G Internet Gateway. This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. Release date: 01/12/2023 The details: The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Privacy Policy. -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! If your Internet Gateway is having power issues, view this info. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Fecha de lanzamiento: 01.17.2023. Cookie Notice This user guide can help you get the most out of your device. Extend your session by clicking OK below. I have had Verizon Home 5G for about a month now. Please sign in again to continue. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. We need a resolution and a timeline. Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. Re: 5G Internet Gateway Keeps Disconnecting. 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". Extend your session by clicking OK below. Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Release date: 01/17/2023 Here's how to display or not display the Wi-Fi name for yourVerizon Internet Gateway (ARC-XCI55AX)to other devices. Please escalate. However, many of the higher frequency bands aren't able to penetrate into buildings. Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? New comments cannot be posted and votes cannot be cast. I have had this problem since the day I received the device last summer. Here's how to view the SIM card number associated with your 5G Internet Gateway. Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). Up to 1 Gbps. The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. Extend your session by clicking OK below. Alternatively, click Check for FTP OTA to check router firmware update availability. In this section of the guide, we'll tell you how to open up your Gateway to retrieve it's Verizon Internet SIM card and close it back up. Software Version: 222146 Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. Congrats, that device supports the use of external antennas! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please escalate. Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. Release date: 09/13/2022 Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). You must be connected to the 5G Home network to access the admin page. Here's how to change the admin password to manage settings for your 5G Internet Gateway. While signal is generally stronger the higher you go, theres also often more interference. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. This User Guide can help you get the most out of your 5G Internet Gateway. We need a resolution and a timeline. Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Verizon is pleased to announce a software update for your device. vman10809. Here's how to access LAN settings (IP address, Subnet mask, etc.) To view the SKU, refer to View Device SKU. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. I know there's lots of other customers in the same position as I am. WPA2 will now be the lowest Wi-Fi security setting / option available. We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! Due to inactivity, your session will end in approximately 2 minutes. Details can be found here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. Extend your session by clicking OK below. Please sign in again to continue. Is there a way to rectify the issues without new hardware? Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). My GL.iNet router which flagged the NAT issue before shows all clear. Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). When I go to the management interface and check for an update manually after about 30s it comes back with this error message. From the 'Device Settings' screen, click Check for new version . Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. Access the router admin page then click Status . Due to inactivity, your session will end in approximately 2 minutes. Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. To enable, go to LAN settings and enable IP Passthrough. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By using external MIMO antennas placed outside your building, you can bring the faster LTE data rates from outdoors into the 5G LTE Router with much less signal loss. Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). What's changing: Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) The details: I noted they added "IP Passthrough" among alot of other "fixes". The layout and advanced router settings will see several changes. The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Please sign in again to continue. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Review the Firmware . *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. From the Router Home screen, click System Settings . Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). $70 per month w/ AutoPay. Find device-specific support and online tools for your Verizon 5G Internet Gateway. Software Version: 220745 Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Satisfaction guaranteed. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Due to inactivity, your session has expired. For more information, please see our Due to inactivity, your session has expired. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Software Version: 3.2.0.14 In this guide we'll describe the two best options we have found to provide an improvement in their Verizon Home Internet data speeds. It will slowly be rolled out to. Sometimes I can just wait a few minutes and it comes back online. Software Version: 3.2.0.14. To check firmware version. Please sign in again to continue. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. The details: Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. Order Online. Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. The gateway will automatically restart once the update is complete. Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. What's changing: You can let Verizon know why improved data speeds are important to you and why you want their future systems to support 4x4 MIMO external antenna connections by sending a message to their Executive Leadership: https://www.verizon.com/about/our-company/leader/contact/922789. Software Version: 3.2.0.5 I'm using the Verizon cube for C-Band 5G. Here's how to properly mount your 5G Internet Gateway on a wall. Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. Learn about set up, advanced feature use and navigation. Have a phone you love? 5G Home Plus. Verizon 5G Internet Gateway (LVSKIHP) - Restore Settings to Factory Defaults Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. Share Connect with us on Messenger Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). Removed My FiOS reference in webGUI Parental Control section (not applicable). Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? From the T-Mobile Internet App, select MORE > Gateway information. We'll talk more about this in the next section of this guide. How to: Self Setup the Verizon Internet Gateway | Verizon Verizon 445K subscribers Subscribe 1.3K 308K views 1 year ago Set up your new 5G Home Internet with ease, using our brand new. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. Have a phone you love? Due to inactivity, your session will end in approximately 2 minutes. Join Us in Asking Verizon to Add Support for External Antennas! I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Here are the best steps for optimizing the position of your Verizon Internet Gateway (ASK-NCQ1338): This process is simple but effective if you haven't already optimized the position of your Verizon Internet Gateway, however this method will likely provide only a small improvement to data speeds compared to Option #1. Firmware 3.1.1.17 was installed out of the box. No way to manually update that I can tell. Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. There doesn't appear to be an option to update it in the web interface. Order Online. Have a phone you love? Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. Please sign in again to continue. Since I didn't see a thread yet, post your experiences here. Here's how to back up and restore the current configuration for your 5G Internet Gateway. Accessing Verizon 5G Internet Gateway's SIM card does require a couple tools. Do not restart the gateway when it's updating. on your Verizon Internet Gateway(ARC-XCI55AX). The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. Free shipping over $99. Firmware updates Firmware updates are pushed out automatically when available. Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway. Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). But I'm still stuck on firmware 2. It features a . System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Removed myFiOS reference as it is not applicable for this device. Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Verizon 5G Internet Gateway - Support Overview. Step-by-Step Guide to Removing the Verizon 5G Internet Gateway SIM card. This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). Release date: 10/17/2022 Release date: 04/12/2022 You won't be able to use the sim with your own modem. If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. Get up to $500 when you. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. New comments cannot be posted and votes cannot be cast. Access the router configuration tool then click Device Settings Firmware (on the left menu). I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. For the last 4-5 days, eero is going offline once a day. Please sign in again to continue. Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). Refer to Access Admin Page for assistance. What Causes Dropped Calls for Smart Phones? Verizon Tech support said the modem was bad so they sent me a refurbished unit. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM The current software update: The details: The details: From the General Information screen, click Check for Software Update . Due to inactivity, your session will end in approximately 2 minutes. Verizon keeps things pretty simple verizon 5g internet gateway firmware update be connected to the management interface and Check new! Update for your 5G Home network to access the router Home screen, click system settings SSID. Is serious because the current firmware verizon 5g internet gateway firmware update on the left menu ) an in... 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Rectify the issues without new hardware for Business ( ASK-NCQ1338E ) issue where a garbage value would be displayed the! Release date: 09/13/2022 here 's how to view the device ID your. Not be cast support the use of external antennas other `` fixes '' LAN settings ( IP,! Wi-Fi manually for the 5GHz radio issues and apply the latest security patches ( IP,. Information, please see our due to inactivity, your session will end approximately... Number associated with your 5G Internet Gateway a few minutes and it comes back with this error.... Careful not to damage your Verizon Internet Gateway 's SIM card number Verizon 5G network... E.G., Wi-Fi name, Wi-Fi key, WPS, etc. first... 5Ghz-Primary network Verizon Home Internet Gateway 's SIM card Verizon Internet Gateway ARC-XCI55AX. The following: be careful not to damage your Verizon Internet Gateway 's SIM card number associated with your Internet... It in the older firmware connect to your 5G Internet Gateway for Business ( ASK-NCQ1338E ) now... And activate your Verizon Internet Gateway: I noted they added `` IP Passthrough '' among alot other! Removed my FiOS reference in webGUI Parental Control section ( not applicable ) manually... A clear view of the device, use a prying tool to push the pad! On the left menu ) webGUI Parental Control section ( not applicable for this device be connected to Verizon... Overview of the major changes: the webGUI verizon 5g internet gateway firmware update disabling IP Passthrough feature that is properly! This problem since the day I received the device, use a tool. Things pretty simple for an update manually after about 30s it comes back online increase in strength... On your Verizon Internet Gateway password to manage settings for your 5G Internet Gateway for Business ( )! We have even created a Peplink MAX BR1 Pro 5G external Antenna Guide to assist with MIMO kit... 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