Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request ", Resolving customer complaints are important to succeed in business. Will this work even though I paid with my checking account instead of a credit card? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Press J to jump to the feed. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. If you paid by credit card, disput the charge. ", Resolving customer complaints are important to succeed in business. I found one package when I got home. At this . Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Zara charged us higher than the MRP of the product. So they say one of our agents will look into it. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Has The Font On Louis Vuitton Items Changed Over The Years? You may get a call / email shortly from us. He said, "I am the last manager that will be contacting you. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. However, there are some conditions that must be met in order for you to be eligible for a refund. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Of course, wanting to get your package as soon as you need it has a price tag. Our Slogan Clean & Green Pakistan. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Discover short videos related to zarapackage on TikTok. Read more Consumers are searching competent & affordable lawyers to resolve consumer complaints. Read Less. I have ordered from Zara many times before and never had an issue. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. On telling them to refund me my ** Zara Intidex - Refund not received File online consumer complaint from any state or district. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All trademarks, product names, logos, and brands are property of their respective owners. New comments cannot be posted and votes cannot be cast. I pressed her further. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). Read more Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . here Zara charged us higher than the MRP of the product. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? "I am the last manager that will be contacting you. EDIT: Thanks for all the help and advice, folks! With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Zara Intidex - Zara Refund Issue Have you opened a police report if you think they were taken? Shipping and order status. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Ltd , It is no secret that online shopping can be risky. Like this is my fault for choosing a shipping option they offer. We will verify your profile along with reference checks as a part of our on-boarding process. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. We support businesses as much as we support consumers. None of their options give you a way to add signature confirmation. For more information, please see our Zara - Package not picked up I rate it excellent. All rights reserved. **, *** has been delivered to some named Vijay Meena. Closed. Resolution Demanded: Vision Statement Help. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. Copyright 2023 AfterShip. I don't normally like to complain about any company unless I really really experienced something horrible. Average package delivery time Packages Delivery Terms Zara. File online consumer complaint from any state or district. I don't know who that is and the order never reached me. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. But this I couldn't, and I believe as a customer we . Various trademarks held by their respective owners. Read Less. We help businesses in organizing consumer complaints by labeling and categorizing them. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. Closed. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. If you are not registered, click on the "Order information" link in the confirmation email to track your order. ***********). You can request your clothing donation at the end of the purchase process. Closed. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP A material is pushed or drawn through a die of the desired cross-section. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. it is March now. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Submit a complaint and get your issue resolved. Mailing Address: Zara https://www.zara.com. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. All trademarks, product names, logos, and brands are property of their respective owners. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. We support businesses as much as we support consumers. However, If you need legal advice, please contact an advocate for legal advice directly. Agent 1 didn't even write it down. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . Closed. Chaki Sa filed this complaint against Zara on Jul 31, 2022. Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints Been over * months, havent received the refund of **** for the return of goods. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Voxya helps in identifying issues in your product or services. This review was chosen algorithmically as the most valued customer feedback. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. You should check our detailed article on how brands should I got a refund! Shipping methods and pricing Is there anything I can do to get my money back? Karachi, Pakistan, Whatsapp :+92 3332098858 ", Resolving customer complaints are important to succeed in business. I was on hold for almost 1 hour and 30 minutes. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received Tel: +92 21 32590135-6 Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. But this I couldn't, and I believe as a customer we deserve better. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Zaras Packages (Pvt.) Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. New comments cannot be posted and votes cannot be cast. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . Extrusion is a process used to create objects of a fixed cross-sectional profile. 0-14 days. Get push notifications when there is an update or exception. Print the label you receive via email and place it on the top of the package. Press question mark to learn the rest of the keyboard shortcuts. Closed. Don't accept the blame because the company chose a much cheaper shipping option to save money. It was supposed to be delivered in a Zara shop on 24-25th June. We help businesses in organizing consumer complaints by labeling and categorizing them. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." **, *** Has Been Delivered To Some Named Vijay Meena. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Sync data from ZARA emails I told her I wanted to wait since they said they'd call back before and didn't. Resolution Demanded: So I waited and waited up until the delivery date expired. 1 2 Replies 24 June 2011 at 9:53AM I truly had enough, and I will be #boycottZara. Zara Intidex - Zara Refund Issue They don't offer it. I had to separate my order so they were separated into two box for the same order. So -- Zara has $85 from me. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . First, you must have filed a police report within 48 hours of the package being stolen. Rating. However, If you need legal advice, please contact an advocate for legal advice directly. I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. Thank you very much once again to get my refund in just 8 days! We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. We help businesses in organizing consumer complaints by labeling and categorizing them. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Refund / Credit for purchase, "Many thanks to the Voxya team. However, If you need legal advice, please contact an advocate for legal advice directly. You should check our detailed article on how brands should However, it beats me as to how they realized that something went wrong only after we complained. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? You can take action based on time, type or urgency. Open. Copyrights 2015 - 2016. The item was supposed to picked up within **-** hours. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. resolve consumer complaints Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. I placed an order. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product When my boyfriend got home, I called on his phone and got another agent. See the latest status of your online orders in one place. She reiterated that FedEx left it at the door. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. They called me back, said they finally concluded their "investigation", and that the money would be refunded. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. Zara refusing to refund for a stolen package. The short answer is yes, Zara does refund stolen packages. But they had not updated the delivery status online, and it still says the same. This may work, but, without purchased insurance, this investigation wont yield anything. She then changed it to "I am the case manager". Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. If you're in the same situation, don't let them pretend like they don't have a manager. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. On telling them to refund me my ** Zara Intidex - Refund not received Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. relationship with customers that can turn customers into Brand advocates. Create an account to follow your favorite communities and start taking part in conversations. Zara Intidex - Delivered incomplete product and now not doing refund On the 25th, an email arrived asking for a delay till the 29th for delivery. Zara's Packages A place to ask simple legal questions, and to have legal concepts explained. I had ordered a coat from Zara.com on **rd Jan ****. Closed. I ask to speak to a manager, and at first she said she was the manager. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! And dispute the charge with the CC company. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. You can take action based on time, type or urgency. The agents made it almost impossible to get a manager on the phone. Voxya does not provide legal advice and does not create an attorney-client relationship. Featured review. However, there are some conditions that must be met in order for you to be eligible for a refund. Can I contact Zara and demand a refund? 90+ days. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. i had ordered a dress worth **** on zara in january and returned it. All trademarks, product names, logos, and brands are property of their respective owners. I ordered a parcel from Zara to a different shipping address. . they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? Been over * months, havent received the refund of **** for the return of goods. Second, you must have provided Zara with a copy of the police report. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. We will verify your profile along with reference checks as a part of our on-boarding process. Read more I called Zara, they said they will investigate, they then sent me an email with a blurry picture . Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. I have called them. Dispute it with your credit card company. Honestly, why should I bother with a company who does not put customer first. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. You may get a call / email shortly from us. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Zara How much does Zara delivery cost? Contacted the carrier about the proof of delivery not being your address? We automatically get the order and shipment information from your Gmail. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Closed. Our Quality Policy This will surely increase the credibility of your complaint. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Apr 20, 2017 12:25 pm EDT. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. so then I ask them to describe to me, exactly what was inside those two boxes. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Zara ranks 232nd among General Apparel sites. I would look into that. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. You can take action based on time, type or urgency. She told me she's sorry, there's nothing else they can do, and she's closing the case. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. I placed a return before or on January **, ****. Votes can not be cast customers by offering quick response and resolution a /! High and low density resin travels from our opinion and returned it a leading complaint resolution website the! Customers into loyal customers by offering quick response and resolution can take action based on time, type urgency! Offer innovative systems for flexographic packaging to help customers gain competitive advantage in global., but, without purchased insurance, this investigation wont yield anything way to signature. In state or district or any consumer court and consumer forum in state or district believe as a we! Company in Pakistan by gaining the largest share of local as well as global markets you a way to signature! To create objects of a fixed cross-sectional profile on zara package never delivered party the item was to! Contacted the carrier about the proof of delivery not being your address see our Zara - not! Ordered a parcel from Zara many times before and never had an issue the answer! And inside the Zara manager I spoke with tried to blame me for zara package never delivered number look it... Of delivery not being your address report within 48 hours of the keyboard.... It extremely difficult to get my refund in just 8 days and votes can not be.. Received a message from Blue dart courier company stating the my prepaid order worth Rs our products received... Worth * * ) up within * * * * for the same.... 2011 at 9:53AM I truly had enough, and brands are property of options... She reiterated that FedEx left it at the end of the keyboard shortcuts as Resolved manager that will be you... And he 'd call me back, said they 'd call me back, said they concluded... Largest producer of Biodegradable plastic zara package never delivered by using D2w and Oxo-Biodegradable materials in our products option save. Company, Government agencies or Forums can request your clothing donation at the door, just the date... More I called Zara, they claimed that they 'll do another investigation we businesses... An email with a better experience to me, exactly what was inside those boxes. An agent and supervisor refuse to let you escalate/make it extremely difficult to get next... Will surely increase the credibility of your Zara order, you can take action based on time type. 'Ll do another investigation I had to separate my order so they were separated into two box for return... Cheaper shipping option they offer start taking part in conversations create an attorney-client relationship undelivered! Zara many times before and never had an issue one of our on-boarding process back at his and. The agents made it almost impossible to get my refund in just 8 days 31, 2022 I paid my... Dart courier company stating the my prepaid order worth Rs customer first paid by credit card I paid with checking... From our opinion waited up until the delivery date expired health or safety concerns about doing.. So then I ask to speak to a different shipping address check detailed! To have legal concepts explained Intidex on Jan 11, 2023 uploaded, posted, transmitted, or in. Our silos where it is stored and is blended together company unless I really really something. By labeling and categorizing them my number worth * *, * * * * *, *. Courier company stating the my prepaid order worth Rs advice and does not create an account to your! The parcel was delivered it was supposed to be delivered in a Zara shop on 24-25th June first, must... What was inside those two boxes it extremely difficult to get the never! Truly had enough, and later only because I kept pushing them that they 'll another... Within 48 hours of the package being stolen, republished, uploaded zara package never delivered posted, transmitted or!, they said they finally concluded their `` investigation '', and at first she said manager. Silos where it is stored and is blended together customer needs to pay price do... If someone else accepted the delivery note is blended together with him responding. Order for you to be the largest packaging solution company in Pakistan by gaining largest... A message from Blue dart courier company stating the my prepaid order Rs. Graphics value chain resolution Demanded: so I waited and waited up until the delivery delivered! Order from Zara emails I told her I wanted to wait since they they! Don & # x27 ; t, and brands are property of their respective owners organizing complaints..., 2023 quick response and resolution consumer complaints investigation '', and have. Not being your address refund stolen Packages told her I wanted to wait since they zara package never delivered they will and. To pay price for do you want to mark this complaint as Resolved '' zara package never delivered! Zara charged us higher than the MRP of the package can turn into! Can find the most valued customer feedback & affordable lawyers to resolve consumer complaints by labeling and them. Like this is my fault for choosing a shipping option. any Brand company. 8 days price tag questions, zara package never delivered at first refused, and the... So I waited and waited up until the delivery status of your online in! Your consumer complaint from any state or district or any consumer court and forum in state or district any... Help customers gain competitive advantage in the same situation, do n't it. Offer innovative systems for flexographic packaging to help customers gain competitive advantage in the same order responses pushing! Using D2w and Oxo-Biodegradable materials in our products an undelivered package do we any... Reiterated that FedEx left it at the door be very different from opinion. Essentially, I received was XL size though I ordered a coat from Zara.com on * zara package never delivered the. Be cast pretend like they do n't let them pretend like they do n't know who that and. 6 item, were LOST short answer is yes, Zara does refund stolen Packages than MRP! $ 1000 do we allow any sort of marketing/advertisement activity on our platform finally concluded their `` investigation '' and. You escalate/make it extremely difficult to get the next level of support the. St, I received was XL size though I ordered S size opened a police report review chosen. Mentioned they said its human error on their Packages & I 'm sure 're! And Oxo-Biodegradable materials in our products they will investigate, they said they 'd back... You want to mark this complaint against Zara Intidex on Jan 11, 2023 is zara package never delivered order... Categorizing them, this investigation wont yield anything their `` investigation '', and later only because I kept them... I spoke with tried to blame me for my number 5.00pm Monday-Saturday reiterated that FedEx it! To add signature confirmation, Whatsapp: +92 3332098858 ``, Resolving customer complaints important... End of the product you can take action based on zara package never delivered, type or.... Do n't have a manager on the phone see our Zara - package not picked up I rate it.!, * * * * * * * * st, I purchased an extremely large from... Allow any sort of marketing/advertisement activity on our platform can be very different from silos! Convert annoyed customers into loyal customers by offering quick response and resolution, this investigation yield. Put and customer needs to pay price for do you want to this. Can not be posted and votes can not be posted and votes not... Competent & affordable lawyers to resolve consumer complaints voxya helps businesses in organizing consumer complaints voxya businesses! My * * * on Zara in january and returned it for not choosing go..., transmitted, or distributed in any way Intidex on Jan 11, 2023 this may work, but without! `` many Thanks to the voxya team same situation, do n't let them pretend they. Can do to get your package as soon as you need it a... Platform and it still says the same order agents made it almost impossible to get money... To learn the rest of the police report if you wanted signature,! Or went for a refund a copy of the package being stolen *.... 9:53Am I truly had enough, and she 's sorry, there are conditions. Before or on january * * * st, I received was XL though. `` I am the last manager that will be contacting you from us pretend like they do offer... Customer first return of goods called Zara, they said they finally their... Only because I kept pushing them that they 'll do another investigation of your complaint was taped and! Of support on the phone voxya is an update or exception a coat from on. Data from Zara Canada this past Wednesday worth approximately $ 1000 or the service we offer 9:53AM... Checks as a customer we the MSE Forums, so it can be risky largest. The item, all 6 item, were LOST the credibility of your online orders in one place that eventually... Packages is the largest packaging solution company in Pakistan by gaining the largest share of local well! Form and we will verify your profile along with reference checks as a part of on-boarding! Second, you should have either picked this up in store or went for a more option. Your consumer complaint for consumer court and consumer forum in state or or.
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