It's not right what Big Business can get away with if we let them. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! It is better to be safe than sorry. Whether you're moving, upgrading devices or canceling a service, we can help! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Put the equipment being returned into its original box, and place . Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. They are really a light for us in a very hard time. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. If you need to return or exchange Xfinity Cameras, please see these instructions. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. One, you can take it to your local store and drop it off there. Choose a reason for return and press Continue. Keep the top portion of the label with the tracking number included, as this will be your receipt. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. You don't even need an appointment for this! You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. If you need to return or exchange xFi Pods, please see these specific instructions. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. You need to make sure you return the right equipment. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. People need to know someone is out there to help! Is Xfinity wrongly charging you an equipment return fee? You dont have to let Comcast Xfinity charge your account for something you didnt do. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. equipment. Comcast Xfinity gives you. This way is going to keep you from even needing a return label. Drop off your equipment at any Xfinity Store or Comcast Service Center. Get the most out of Xfinity from Comcast by signing in to your account. Older Pods can't be exchanged for the new model (2nd Generation). Best of the Best. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). You dont have long. Alternatively you can drop it off and use any box you want. Before you send anything back, be sure to take photos. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. What Happens if Comcast Xfinity *Loses* Your Equipment. Drop off your equipment at any Xfinity Store or Comcast Service Center. Alternatively you can drop it off and use any box you want. so that you can confirm you did everything the right way. Please allow up to two weeks for the return to be reflected on your account. 2023 FairShake. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. on your receipt with this option so that you know where your equipment is at all times. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. At FairShake we show you how to avoid them, and what to do if you are charged. Take your complaint beyond customer service and get a real resolution. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Customers have learned the hard . Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Thank you FairShake for representing the little people screwed over by corporations. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. If you dont return the equipment you get charged for it. If this country worked with the sincerity and expertise of FairShake we would be in great shape! And don't forget to get a receipt from UPS! Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Be sure to. They got more done in a few weeks than I did in over two years. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. It is better to be safe than sorry. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: But you dont have to let that happen. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Select a return option, follow the listed instructions, and press Confirm. Put the equipment being returned into its original box. This can often be the source of complaints, lost equipment, and. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. Keep the top portion of the label with the tracking number included, as this will be your receipt. Select Return Details for the device you're returning. After you return your equipment, it will be immediately removed from your account. After you return your equipment, it will be immediately removed from your account. Start your claim today. How do I return my equipment back to Xfinity? FairShake can help. You nailed it! Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. If you dont return the equipment you get charged for it. I was having problems with the company for months. Click Print Shipping Label to print the label for your package. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. That you could make it resolved in a few days is wonderful. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). If you don't return the equipment you get charged for it. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. There are two ways to do that actually. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Return to the device you 'd like to return or exchange xFi,. Can often be the source of complaints, lost equipment, it be... Started, please send us a direct chat message with your phone or camera so that you have and! 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