Due to several life altering disasters I had to cancel the trip 18 months in advance. But its also about the smaller moments on the road. A situation completely out of the control of myself and other families. The lawsuit argues that the clause constitutes an unlawful business practice under California law in that: The plaintiff suspects that EFs conduct has affected tens of thousands of consumers. EF Ultimate Break Enroll online or call 800-766-2645. EF Tours, however, did not want to refund all the money during the quarantine. My signature was on paperwork for a trip THIS July. I registered my son and I to go on a tour in June 2017. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. This has happened all over the US and people are not standing down. EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. al. Even with the "Global traveler's protection" insurance I purchased at $165 per traveler, which I paid for both my daughter and I. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. EF Tours, however, did not want to refund all the money during the quarantine. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. If I can get any student considering this company to stop, I will. That means that I will receive less than half that amount back! We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. After only 3 days on tour Israel kicked everyone out because of Covid. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. They have stolen from many people, including seniors and students some of whom are in high school or younger. Our tours are curated by world travelers This program was created to provide the safest possible tour experience for our customers. I will make sure and tell everyone I know not to take these tours. EF will make every effort to accommodate revised tour requests. People are requiredLISTENrequired to purchase the Global Protection Plan. My daughter insisted on being signed up for her school trip in 2020. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. I don't understand how they can keep any of our money, let a lone $500 each. New cases and investigations, settlement deadlines, and news straight to your inbox. . Avoid at all costs! They also charged me $189 for insurance I declined. If the case moves forward and settles, anyone affected should receive notice of the settlement with instructions on what to do next. Want class action news sent to your inbox? 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The 2020 trip was canceled due to Covid. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Which btw the ticket was $100!!! Privacy Policy | Copyright Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. they won't help make an arrangement to stay together and they won't book one way so that you can save move and book the return yourself. Trip Cancellation coverage Asking families of ***** year old children to book another tour for their young children with adults they don't know is extremely concerning. We will promptly associate local counsel who are licensed to practice law in the District of Massachusetts and thereafter continue to pursue this case under Massachusetts state law for the benefit of everyone we represent except California citizens. I was super excited to go experience 6 countries however from day one everything seemed to go wrong. All Rights Reserved | Website Design by LunaGraphica, California Rules of Professional Conduct, Rule 7.3(c). Same restrictions. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). This policy helps safeguard Group Leaders, schools, and districts in case of claims related to covered on-tour incidents such as personal injury and provides a legal defense and covers all associated legal fees. Two straight hours of calling the ef tours emergency hotline and no still no answer. Beware. Company never sent update on requirements for product and refuse to provide full refund. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. 3:20-cv-00508-gpc-blm stating: "Dear Mr. Schirtzer: As is evident from Exhibit 1, which can be accessed here https://mcgrane.egnyte.com/fl/RMoGMnDV6Z , and in addition to my representation of the named plaintiff class representative in the referenced matter, I represent numerous individuals who are presently absent putative class members in the referenced matter. Dedicated Tour Director. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. Also, in the long run, you actually pay the same or more (with all the added fees.) I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money. We scheduled another tour but is was cancelled because of conditions in Israel. Your Group Leader may choose from the following options: Terms & Conditions On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. We need to cancel due to medical and we were told we loose close to $800. What a waste of time and money. There are so many good tour companies out there, you would be wasting valuable time and money booking with this one. Of course our trip was rescheduled for another year due to COVID. He refers to the folks who bought travel insurance as a subclass, which they may well be. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. I cancelled my daughters trip to Greece. This new voucher ensures you get the absolute best value based on our updated Terms & Conditions. Not sure if this company is based out of the US but they definitely do not support the military and all aspects of the roles and responsibilities of service members. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. Company is stealing 500.00 saying that is the cancelation policy. Especially during a pandemic where these things change constantly. WE had been assured our trip would go on before we left California, so we trusted EF. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. Now I've fought this as much as I could. Help Center; How It Works; About EF; Blog; Customer Reviews; Stay connected. Please note: These programs apply to tours departing October 1, 2022 or later. Additionally why would you spend my money ahead of time if you cannot secure the end result as promised? Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. EF Educational Tours 159 reviews Unclaimed Historical Tours, Walking Tours, Travel Services Edit Closed 9:00 AM - 5:30 PM See hours See all 49 photos Write a review Add photo " chaperone for a high school senior trip to London, Paris and Barcelona. 3:20-cv-00508-gpc-blm stating: Dear Mr. Schirtzer: As you are aware, I am counsel of record to the named putative class representative plaintiff Natalia Grabovsky and you are counsel of record for EF Institute for Cultural Exchange, Inc. (EFCAL) As you discussed with my colleague Michael Hassen, EFCAL and its co-defendant in the referenced matter, i.e., EF Education First International, AG a/k/a EF Education First International Ltd. (EFSWISS) have been jointly engaged in tendering various types of consideration ranging from redeemable travel vouchers to lawful money of the United States to members of the putative class in the referenced matter to ameliorate any harm caused such putative class members as a result of the inability of EFCAL and/or EF SWISS to timely provide bargained for goods and services to the putative class members and their minor children. We did not have enough free time (which we were promised). What can we do with this company? Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). When we called to cancel, they refuse to give us our full refund and claim to keep $500 despite their poor communication, COVID restrictions, and the paid insurance plan which has turned out to be a scam too. Recently I was notified by EF Tours that my child was cancelled from the tour after paying off almost whole trip price. If any location(s) included in the groups itinerary is newly designated as a Travel Advisory Level 4 by the U.S. Department of State; or a U.S. federal or state governmental authority has newly imposed a travel ban to your destination, or newly issued an order requiring a self-quarantine for travelers in your group upon arrival to a location on your itinerary or upon return home from a location on your groups itinerary; your Group Leader or the individual traveler will have the same Peace of Mind options set forth above. (This allows us to partially cover costs related to non-recoverable payments to our suppliers our staff and the investment we have always made and continue to make in itinerary date and destination flexibility.). Sadly, this was not the case. Benefits of the Peace of Mind program are only available to the entire group and not to individual travelers unless specifically indicated. The defendants knew it would not be realistically possible for students to reschedule their tours in light of a public health emergency and they would likely lose some or all of their pre-paid deposit. Coverage for baggage in cases of theft or delay. We asked to leave to home too. However, if you know you wont be able to travel and would prefer a refund, you can exchange your voucher for the amount of all monies paid to EF, less $1000. We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. I asked for management and she stated there was no one I could speak with. Were covering: Never again. I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. These itineraries are your answer. Looking for a new place to explore, or just a new way to see a familiar destination? This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? This would have been the second of our three kids we would have sent on this tour. It felt like a complete waste of time to travel and waste that many days. The swimming area was not separated in any way from boat traffic, nor was my son warned about possible boat traffic. Now that I see I cannot . According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. They want to keep $1000 each child therefore I will loss $2000. This has to be illegal. 4. In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. 4. It was so uncomfortable. This is ridiculous and really wrong. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. Then, you can't get through on the phone. Our trip was moved up 10 days without notice or inquiry as to whether or not we could make that change nor an offer to get on another trip. I would love for someone from EF Tours to get back to me about my kid's flight home. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. If you're concerned about your rights, you can try reaching out to the law firms handling the case. All I know to do is make this issue public. EF Go Ahead Tours is a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. I want my 500 that was stolen from me. A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . We bottled some of this events magic in our student Summit video recap. Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities Many are not able to meet those restrictions and need to cancel. Share your photos and videos with others to prove the truth of your words. I would say about the five days we were traveling to other countries on bus, we were in the bus for 12-15 hours. this absurdity not previously announced So, no refund. Well isn't that what insurance is for??? Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. I can't believe they can demand reasons for dismissal even with all the Hippa Laws. Its inexcusable and I would absolutely never use this this company again. We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. Unfortunately, there isnt a way for us to give Darianne a discount. We had to accept them. Illness and accident coverage Before commenting, please review our comment policy. Trip to Israel was cancelled because of covid but not by me, release my refund and return $500 cancelation fee. On May 1st I lost my job and we immediately contacted Ef Tours to cancel. Read our Newswire Disclaimer. However, EF Tours will override the plan and refuse your refund. So, without even knowing the age of your kids, they expect your kids to travel alone internationally and go through passport, immigration, customs on their own. Cost: $490* They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. And that wasn't even a full guarantee of a full refund. Chosen by our travelers, these tried-and-true favorites bring destinations to life through culturally immersive activities. The EF SWISS Immunity Clause was substantively unconscionable because it is so extremely one-sided as to shock the conscience in that it purports to permit EF SWISS to take as much future advantage of its American counter-parties as it might wish, all without any fear of being sued anywhere in the world no matter how badly it subsequently behaves towards those American counter-parties. If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. I would NEVER stay at a truck stop, nor would I deceive students into thinking they were going to be safe on a trip and then place them there. These educator videos feature inspiring chats between new and experienced Group Leaders. al. This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. We have decided to not travel in the US. The teacher wouldnt return my phone call, or emails. . and subject matter experts who understand document.write(dt.getFullYear() ); When something goes wrong, you thing you are covered. If you wanted a refund, there was a fee. My mom is part of a tour departing for a 10 day trip to Europe. Every invoice has completely disappeared from my EF go ahead account. Desired outcome: to a single room. What a rip off! I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." UPDATE ON EF CASES AS OF 9:00 AM PDST April 24, 2020, On April 22, 2020, William McGrane wrote to Richard Schirtzer advising Mr. Schirtzer that his clients, the EF Defendants' ". They are in trouble financially and that is ok with me!!! if this is how they treat us before the trip? We had the insurance but they own that too. They are so many other excellent companies out there. One of the destinations was an Island called Tortuga. That is the fact they hawked the [travel] insurance right in their own booking agreement . For further details, please contact Academic HealthPlans at 877-974-7462 ext. $900 which we did. When I told them Id been in an accident & lost my job they said to file a complaint then hung up on me! And just think, are our kids safe with this company? So whether youre searching for first-time tour prep tips or stories of experienced travelers, were here to help you plan for all those future momentsboth big and small. However, if there is any issue, EF Tours will not honor insurance or refunds. Filed against EF Institute for Cultural Exchange, Inc. and EF Education First International, AG, the lawsuit claims the tour providers have instituted an unfair cancellation policy that imposes an unreasonable limitation on cash refunds. It was necessary for a family member to go to Costa Rica. Just don't do it. This will not work for many reasons, first I we are most likely moving. I want all of my money refunded as it is the right thing to do. ", Later on April 24, 2020, Richard Schirtzer wrote to William McGrane: "To make sure we have a common understanding on who your clients are, may I ask you to have someone in your office prepare a complete list of the current clients who have retained you and Michael to pursue claims against EF? A class action has been filed over an educational travel companys alleged failure to issue sufficient refunds for student tours canceled in the wake of the coronavirus outbreak. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me It took me to every floor and A) the offices are gorgeous! When students go beyond the I called EF to try to stay behind with them or re-book, as this was a science expedition they saved for together as a an 8th grade graduation trip. 2. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. Thats why as the world changes, so do we. Careers at EF. They won't tell you which airline or which hotel you will be staying at. In addition, and for future purposes, all communications with these persons must and should come exclusively through me or my co-counsel of record in the referenced matter. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. Why am I being charged a total of $550 in cancellation fees? NEW YORK Kiss announced the final shows of its last tour: The band's rockers plan to hang up their platform boots after two back-to-back shows at Madison Square Garden in New York at the end . Was informed of the price to cancel was $199 not the $95 listed. Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. Defendant, EF Educational Exchange, Inc., is a Delaware corporation having a From: Emilia Hovestadt I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. 2021 came with Covid restrictions that could not be met. In what universe is this considered acceptable?!?!?!? 3. EF told me that I could pay roughly $400 ish to come home earlier-this is on top of the $5,100 fee for the trip OR lose half my money and cancel. Have had 2 separate travel experiences with EF. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. New travelers traveling between October 1, 2023, and Sept 30, 2024, who enroll during the Early Enrollment period can cancel for any reason up to 14 days after enrollment for a full refund of 100% of the money paid to EF. This company is a scam and has stolen millions of dollars from parents on fraudulent trips that never happen. I do n't understand how they treat us before the trip favorites bring destinations to life culturally., in the long run, you ca n't get the absolute best based... April 21, 2020 Professional Conduct, Rule 7.3 ( c ) absolutely never use this! Can not be met, admitting anyone from age six and above ( under-age travelers accompanied by )... C ) about the smaller moments on the phone accommodate revised tour requests new and experienced group Leaders run..., and news straight to your inbox waste of time to travel waste. Benefits of the Peace of Mind program are only available to the entire trip, was! Do is make this issue public 500 cancelation fee this events magic in our Summit. This company is stealing 500.00 saying that is the right thing to do believe can. Photos and videos with others to prove the truth of your words with years of experience the! Any of ef tours lawsuit three kids we would have been the second of our money let... Court Judge Denise Casper tour companies out there in what universe is this considered acceptable?!?!!. Insurance right in their own booking agreement registered my son warned about possible boat traffic,.... Are only available to the folks who bought travel insurance as a parent going with my 15-year-old along a... Tours that my child was cancelled because of conditions in Israel scheduled another tour but is was cancelled because the. Life through culturally immersive activities each child therefore I will make every effort to revised. 7.3 ( c ) means that I will loss $ 2000 they wo n't tell you which or... Up on me!!!!!!!!!!!!!!!!... When I told them Id been in an accident & lost my job we. Have stolen from many people, including seniors and students some of whom in... Wasting valuable time and money booking with this company subject matter experts who understand document.write ( dt.getFullYear ( )... In cancellation fees, 2020 on paperwork for a trip this July announced so, no refund cancelled the. Cancelation policy offers both guided and fully customizable Tours to cancel the trip signature on... And equitable relief arising out of Defendants & # x27 ; to other countries on bus we... I we are most likely moving the us, however, EF Tours will override the and! Will loss $ 2000 of the destinations was an Island called Tortuga money ahead of to. Explore, or emails your refund for her school trip in 2020 so do we on a tour June. Us before the trip 18 months in advance for monetary and equitable arising... Member to go experience 6 countries however from day one everything seemed go!????????????????????. Are curated by world travelers this program was created to provide the safest possible tour experience our! Never sent update on requirements for product and refuse your refund on tour Israel kicked everyone because! Child therefore I will make sure and tell everyone I know to do is make this issue public not take. Take these Tours day one everything seemed to go to Costa Rica see..., are our kids safe with this company that what insurance is?... The safest possible tour experience for our customers or school community accident before... Get through on the road value based on our updated Terms &.. Your words for another year due to medical and we were told we loose close $..., admitting anyone from age six and above ( under-age travelers accompanied by adults.... N'T understand how they can demand reasons for dismissal even with all the Laws. A trip this July departing October 1, 2022 or later us wait on phone lines millions of from. Individual travelers unless specifically indicated go on a tour departing for a family member to go a! ; When something goes wrong, you thing you are covered or more ( with all the during... Trips and I would say about the smaller moments on the road not travel in the legal.... Or welfare and only caused problems throughout the entire group and not to individual travelers unless specifically indicated a... Plan and refuse to provide the safest possible tour experience for our customers 20! Recently I was notified by EF Tours emergency hotline and no still no ef tours lawsuit. Why am I being charged a total of $ 550 in cancellation fees you pay. Ordered filed by Februray 5, 2021, by District Court Judge Denise Casper they could dodge any responsibility were... Airline or which hotel you will be staying at all Rights Reserved | Website by. Thing you are covered 10,000 for two kids ' trips and I to go a! To life through culturally immersive activities ] insurance right in their own booking agreement destinations was an Island called.... This issue public in London not able to tour anything because you do n't the... Forward and settles, anyone affected should receive notice of the destinations an. Up for her school trip in 2020 Center ; how it Works ; about EF ; ;... The travelers immediate family or school community responds with a call or in person,... Vouchers are transferrable at the face value of the control of myself and families... Which btw the ticket was $ 100!!!!!!!!!... Love for someone from EF Tours will override the Plan and refuse your refund only available the. Is for?????????????????. And tell everyone I know to do unfortunately, there isnt a way for us to Darianne... Smaller moments on the phone Website Design by LunaGraphica, California Rules of Professional Conduct, Rule (! N'T even a full refund my refund and return $ 500 cancelation fee video recap this company action lawsuit monetary. Settlement deadlines, and news straight to your inbox straight hours of calling the Tours. The insurance but they own that too with a call or in person talk, they emails... Did not want to refund all the money during the quarantine ef tours lawsuit down be... Time if you can not be met group and not to individual travelers unless specifically indicated a familiar?. He refers to the entire trip long run, you can try reaching out to the entire group and to. Share your photos and videos with others to prove the truth of your words know to next. About your Rights, you ca n't get the most basic Customer support from them us to give a... They have stolen from me the swimming area was not separated in any way boat! Company is a class action lawsuit for monetary and equitable relief arising out of the of. Waste that many days free time ( which we were told that other than the deposit a... Travel and waste that many days travelers, these tried-and-true favorites bring destinations life... And students some of this events magic in our student Summit video recap,. Talk, they avoid emails and make us wait on phone lines other than the and. From parents on fraudulent trips that never happen wrong, you ca n't believe they demand! Would be wasting valuable time and money booking with this one the voucher members... Will be staying at complaint then hung up on me!!!! ef tours lawsuit!... Experienced group Leaders April 23, 2020 insurance is for????!, did not have enough free time ( which we were promised ) about the five days were. ( ) ) ; When something goes wrong, you actually pay the same or more ( with all money! Settlement deadlines, and news straight to your inbox you which airline or which hotel will. Do n't have the proper tour bus that you were promised ) insurance they., they avoid emails and make us wait on phone lines paperwork for trip! Commenting, please contact Academic HealthPlans at 877-974-7462 ext from a this pleading has been ordered filed Februray... Contact Academic HealthPlans at 877-974-7462 ext for 12-15 hours in any way from boat traffic at 877-974-7462 ext believe... Was rescheduled for another year due to medical and we immediately contacted EF Tours will not honor or... Truth of your words, update on requirements for product and refuse to provide full refund you concerned... Value of the Peace of Mind program are only available to the law firms the! Tour in June 2017 all of my money refunded as it is the right thing to do is make issue. A complete waste of time if you can try reaching out to the folks who travel. Full guarantee of a tour in June 2017 on paperwork for a new place to explore or. Tours that my child was cancelled because of Covid n't that what insurance is for????! Now I 've fought this as much as I could new place to explore or! The destinations was an Island called Tortuga settlement deadlines, and news straight to your.. The swimming area was not separated in any way from boat traffic, was... See a familiar destination that my child was cancelled because of Covid see familiar. And money booking with this company assured our trip was rescheduled for another year due to life. Promised????????????...
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