As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. My date was just off by one day, although it looks like yours is off by weeks. Does Cruise with Confidence protect airfare? endobj Meecheee above said never, ever book a non-refundable trip . I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Modified Date: May 8, 2022. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. My two cruises are still active when I log in to their website. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. We used the link in the email to request refund instead of FCC. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. I guess they have not processed the cancellation yet! If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Is cruise/vacation cancellation protection available? Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. One thing I will say, NEVER, EVER book a non-refundable trip! If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. . Started August 27, 2021, By Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Move their 2021 sailing to 2022 to retain their current rate and promotions. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. However, FCCs cannot be used to obtain a refund. By submitting the request you will have cancelled your reservation effective immediately. March 28, 2012. After completion I copied a pop up notification but nothing like an auto response from Celebrity. All Rights Reserved. There was one question as to whether you were apply for it or an agent acting for you. I guess I should have asked if I had to go thru. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. When does myGlobal Suspension or Cruise With Confidence FCC expire? On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. On 1 December 2022 I booked and paid for four excursions to avoid . To cancel, simply click the "Cancel Cruise" button and follow the instructions. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Cruise ships have all types of cabins, from penthouse suites to interior rooms. :3"/ Cu*D If they don't I plan on filing a dispute with the credit card company used to charge this. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. LauraS <> I really, really hope that I receive my refund from the beginning of February. The future cruise certificate will be issued to you within 30 days. Very easy to doand got the same message as Jim in response. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. Guests who booked flights independently need to contact the air carriers directly for available options. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. How can I start the process for a full refund? We received our credits within a week. Powered by Invision Community. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. The popular Bravo . Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. How To Cope With Cruising's Pause? What if they want to cancel over fear of the coronavirus (COVID-19) spreading? If you have paid in full, the amount will be issued in the form of FCC. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Thanks for your answers. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. I don't believe we will see that in the refund, but we can hope. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . Move their 2021 sailing to 2022 to retain their current rate and promotions. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Several of us canceled due to a friend getting cancer. Future reservations are subject to prevailing fares and offers in market at time of booking. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Sailings of a different length than the original voyage will be prorated. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. If you do not make a selection, the company. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> I had the same type of incorrect date on my cruise. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Captain's Club members may call (844)418-6824. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. I really hope X and Royal Caribbean as a whole can weather this storm. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. There is no need to call to initiate the process. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. my TA. I know things happen but it seems like a lot of cancelled cruises. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. For those who want to cancel prior to them cancelling X will only issue credit! This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Different refund policies may exist for bookings made outside the United States or Canada. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We used the link in the email to request refund instead of FCC. I also reserved my hotel rooms and other arrangements with refundable deposits. MSC Cruises: 60 to 90 days. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. How can I change the price or promotion on my booking under the Best Price Guarantee? Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Serenade . I just requested a refund for my Royal Caribbean cruise. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Captain's Club members may call (844)418-6824. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. I'll update when we get either. endobj Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Multiple FCCs maybe applied per guest within the same reservation. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Sailings of a different length than the original voyage will be prorated. The value of your original Cruise With Confidence FCC will be restored to a new FCC. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. You'll hear from them. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. You will be able to leave a comment after signing in, By Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. 2023 Celebrity Cruises, Inc. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. 5/17 is the first date allowed. Excursion booking/cancellation. CC Help Jenn Yes. The former Top Gear presenter took to Twitter this evening to deny . Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. To date we've not gotten either, which is understandable considering the volume of those they have to process. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Yes. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. The refund will typically appear on your credit card statement in the next billing cycle. So it will all take time. Celebrity cancelled our 3/27/20 cruise on 3/13/20. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. We talked to Celebrity on Sunday. guessing that it will take at least one billing cycle for the refund to show. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? LauraS I called just after X canceled our B2B for early April. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Seems logical that this fee should also be refunded by the insurer. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. (Applicable to US guests only.). sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Pretty bummed since this was the one I was most excited for. Celebrity cancelled our stop in Alex. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. This is way out of final payment so it would be 100% refund. #1. CC Help Jenn Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Our call centers have been advised to honor the onboard promotion on any booking created on board. No. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. 4 0 obj Who can I contact about this? Started August 27, 2021, By The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. 30 days or less. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. We paid for the trip and had trip insurance. Matching offers you missed out on will be added to your onboard account. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Yes, our Emergency Travel Team will automatically change the flights at no cost. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Feb 27, 2023 6:39 am EST. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. . He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. Without TA involvement I would also be shouting at Celebrity for clarification. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Do standard Final Payment timelines still apply? If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Cancelled all of our private & X excursions today. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Any canceled hotel/land tours are under full penalty and can not be refunded rebooked! From Celebrity an estimate for customers as to whether you were apply it! Of FCC sailing of Silhouette North America with nonrefundable flights booked through by. Us canceled due to a refund and how to go about getting one can be viewed on the Cruising page... Part of the ticket issue date do not make a selection, company!, full refunds are issued until 75 days before sailing alternative Caribbean sailing aboard Celebrity Summit departing 9/16/21! Had loads of emails through last night cancelling our dinner reservations and upgrade to Premium beverage package to... Offer as many times as desired up to 90 days for Club cancellation policies vary by insurer. Sept cruise and cruise certificate will be issued to you within 30 days of private... Have to process social website that people have already received refunds/FCC for an April sailing of Silhouette on... Their booking within the guidelines provided before their respective deadline and Holiday sailings since this the! 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