That said, heres how you can go about this issue: If the issue persists, reset the plug and set it up again (see how to reset and set up the plug above). *Alexa,turn on my plug This should help eliminate minor bugs in the network, and you can bring the router closer to the Gosund smart plug for improved performance. Now Alexa discovers devices by the skill rather than herself. Clear the data cache in the Settings menu of your phone or tablet, then try to connect the Gosund to your WiFi. You may also consider getting a Wi-Fi extender to boost your Wi-Fi network signals. It can take a bit of time for the verification to complete, but youre not left with many choices here. If nothing else, resetting the device is a bit of a cure-all, although it is slightly more work than the other solutions. To connect to the WiFi in your home, plug the Gosund into a wall outlet nearest the electronics that you want to manage. Unplug the smart plug and restart your internet. Press question mark to learn the rest of the keyboard shortcuts. Go to Google Play Store or App Store to download and install the app. *Alexa,brighten my livingroom light Contact Gosund support if you are still experiencing issues to request a replacement plug. For most things you would plug in this wont make a difference. Look for the DWYM seal for products that are the best in the category. An Alexa device generally updates its own firmware, but that doesnt always happen and youll need to do it manually. Click on Advanced, select Reset Options and choose Erase All Data and Reset. When prompted, enter the verification code sent to your email address. Don't Miss Out On Latest Home Automation Product Updates. In many cases, an unresponsive smart home device can be corrected simply by restarting your router. If not, perform a reset on the plug and start the connection process again. I fixed that by simply using tuya option and it will work for the gosund devices as well. An Alexa may not connect to your wi-fi network if you have a pending update in some cases, and you can fix that if you install it. Enter your Wi-Fi password. Ideally, that will be more than enough to help you through ninety percent of the errors with the smart plug not working. Hopefully, the responsiveness issue will be addressed right here, and you will not have to deal with more errors. However, this doesnt help if there is a wi-fi problem or if your software is out of date. Alexa displays device as unresponsive while ST shows the device is active Devices & Integrations Connected Things samsungsmartthings, troubleshoot, echo, hubv2, troubleshooting OL1 (Oli) November 18, 2017, 4:18am #1 I have been using ST and Alexa now for a couple months. 6.Search the Alexa Skills directory for "Gosund"; Turn off your Alexa, unplug it from the outlet, and wait for up to 60 seconds. Step 4: Discover the smart plug and control your device with voice. That may be tricky depending on the size of your house or how many smart devices you have. Yes No All Help Topics Alexa Devices Help Quick solutions Devices & Content If theres no new update, uninstall the app. To begin the reset process, locate the button on the side of your Amazon Smart Plug. In summary, you can fix the Gosund Smart Plug not connecting issue by making sure the device is plugged and turned ON while connecting it, check and set the Wi-Fi band to 2.4GHz, and be sure youre connecting it to the same Wi-Fi network used on your phone. Enable every skill that you need for your Alexa to work and respond to all of your preferences. Try this: Remove the device from Alexa app Open Smart life and select the device having issues Delete device from Smartlife app including network Ensure you're on 2.4ghz network Hold down button on plug to reset and add to smartlife Open Alexa and search for new device See if that works. All rights reserved. Next, wait for Alexa to connect to Smart Life. Repeat three more times. So, access the Gosund application and remove the smart plug for a brief moment. The pairing/setup process is quick and easy. Factory Reset Your Smart Plug, Router and Update the App. Enter a name for your device and tap Save. Make sure that you use the correct wake word to activate your Alexa or change it in your settings to one that youll remember. When these devices are plugged into the Gosund, you can control the appliances and electronics from your smart device. You can use Alexa and Google Home Assistant to create groups of electronics and routines that are connected to Gosund smart plugs. If you run into difficulty with your Amazon Smart Plug, try these five steps to fix any issues you may encounter. 1. After that, you can go through the setup process again, and if the smart plug is not defective, it should respond to the commands from the voice assistant. Through this analysis, we've determined the best Smart Plug you should buy. Wait for the app to configure and add your device. If the LED indicator blinks rapidly, your device is on and ready to connect to a Wi-Fi network. We then create one easy-to-understand review. For that reason, a mini smart plug is a better choice if you are limited on outlets. First, make sure you keep your phone within 30 feet of your smart plug during setup. You dont have to spend a fortune on fancy wiring or state-of-the-art appliances. SCRIPPS CO., ALL RIGHTS RESERVED. Connecting your Gosund Smart Plug to the 5GHz Wi-Fi band will surely fail as it doesnt work with the 5GHz Wi-Fi network band. Resetting the Gosund smart plug often fixes WiFi connectivity issues. Some Alexa devices come with most of the skills enabled, but it depends on which model you have. Plug the Alexa back in, let it power back on for a minute, and check to see if it works again. You can fix an unresponsive Alexa device in several simple ways from unplugging it to restoring it to factory settings. That way, your devices will remain in perfect shape, and you will not harm yourself as you try to fix the situation with the power connections not working. Anyone else know what's going on? How Do I Connect My Gosund to a New Wi-Fi? When you plug in the Gosund smart plug into a wall outlet, the green light on the side lights up to indicate that it is connected to a power source. Select Device type, choose Plug and tap Next. How to Connect Gosund Smart Plug to Alexa, Gosund Smart Plug Not Responding to Alexa: How to Fix. Purchase a new power supply for your Alexa device if your wires are damaged and the outlet is fine. No rhyme or reason two out of three wall switches work but the third doesnt, and a smart plug doesnt. Through the Gosund app it works but whenever I try to use them through Alexa it says "Device is not responding"! Get the Latest Tech News Delivered Every Day. Gosund smart plugs are known for being easy to set up. Now choose a device (Echo and the like). Having an organized pantry is a great start, but a deep pantry presents a few challenges. If you own an Amazon smart speaker like an Alexa or Echo Dot, an Amazon smart plug is well worth considering since youll simply be able to plug it into the wall and wait for it to connect. Scan the QR code on the Gosund box. Gosund smart plugs and the app are designed to simplify connection to your WiFi. Unplug your Amazon Smart Plug from the outlet, and then plug it back in. How To Connect Phillips Hue Bridge Without Router? After the third off/on cycle, the light should flash, indicating that the manual rest was successful. Hopefully, that will improve the connectivity status, and you will not have to worry about the same errors in the long run. An Alexa device needs wi-fi to access the streaming services, search results, and other smart functions. The compact design of the smart outlet saves space and prevents any area from getting too cluttered. All lighting devices suddenly not responding to Alexa Hello, I have (or had) a total of 11 lighting devices connected to Alexa, from different brands and using different apps (namely Nooie, Tuya, Gosund, Lumary as well as Smart Life). Gosund smart plugs are great for simplifying your daily routines, from turning on the lights when you get home from work to starting your coffee in the morning. Also, reset the smart plug and clear the data cache in the app. 1 Whats in Box: >Gosund Mini Socket * 4, User Manual * 1 Technical Specifications >Working Temp: -10 ~ 60 >Wi-Fi Requirement: 2.4Ghz Only >Rated Voltage: 125V >Rated Current: 10A Max >AC Frequency: 2.4 Ghz >Max power: 1200W Note: 1. As you can see above, updating the app version usually doesn't require you to set up the device again -whereas this approach will. Many newer routers use a 5 GHz signal by default, which means some older 2.4 GHz switches will not connect after a router upgrade. DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. Gosund is an Amazon . Please do not reset the smart device while we are checking the Virtual ID. You will likely notice that the skills that are not enabled are the ones that hinder your device and make it unresponsive. After 3 days of use, my Gosund smartplugs completely stopped working with Alexa. The button to turn ON and OFF the devices only lights up when the smart plug is ON. I have over 10 plugs and a few switches. DWYM is your trusted product review source. Ensure your Wi-Fi network is set to the 2.4GHz band and choose the same Wi-Fi network used on your phone to avoid connection failure. While the other mini smart plugs are rated for 15 amps/1800W, this Gosund is only rated for 10 amps/1200W. Once the light is blinking slowly, tap Confirm indicator slowly blink and select Next. Then go to Google Play Store or App Store and reinstall the app. Alexa devices have a wake word that causes them to wake up, recognize you, and respond accordingly. As you probably know, you need to connect your Gosund Smart Plug to Wi-Fi to enable remote access. You'll need to reset your entire Philips Hue setup in order to delete a lamp. Waiting for configuring successfully, the tap Done. Learn more. For instance, by grouping all your lights, you can walk in and ask Google to turn on the lights or do so by tapping a single button on your phone. Tuya is working so use that option to confirm your device. Read Patrick's Full Bio. ). It takes an average of 45 seconds of being unplugged to reset an Alexa device, but it can take as little as 30 seconds. Gosund Smart Plugs are particularly useful because they work with Alexa and Google Assistant. 3. As mentioned, Gosund Smart Plug is compatible with Alexa, meaning you can control your Smart Socket by voice. The maximum power changed as local voltage. Each model of Alexa has different firmware, so refer to yours to make sure that you update it with the correct and most current option. The device will restart and illuminate a green light on the side. Youll likely be limited in how many devices you can add. Please do not reset the smart device while we are checking the Virtual ID. Plugs: Even if you cant think of more than one thing to connect now, once you see how much easier it makes your life, youll likely want to add other items in your house. Some work, some do not. Its important to consider size as youre shopping. Im sorry, just go to your Alexa app, add device, choose the switch or smart plugs and then choose tuya as the brand, then cofirm your device with your phone number and password. Step 2Set up your Gosund account Step 3Plug Gosund Mini smart plug into an AC outlet Step 4Add Device>Socket and confirm the device in the App. Youll need to get an Amazon voice-operated device such as Echo and Echo Dot. Then, add the Gosund skill to your Alexa app. Next, decide how many receptacles you need from a single wall outlet. It wont take much of your time, and everything will start working once you remove the power cord from the Echo unit and then connect it again after 20 seconds. Enter your Smart Life username and password. If you cant access the Gosund smart plug through the application, then the issue can be linked with a VPN application. Check the WiFi connection on your phone, smart television, and other devices. Oddly, my SMart Life plugs work fine though. Just happened to me 4 hours ago. The plug has receptacles for lamps, small appliances, and other electronics. Hold the power button on the side of the smart plug for 10 seconds. Even if youre purchasing smart plugs from established brands like Gosund, there is a good chance that you will struggle to manage the functionality of the unit. You can regularly find it for under $10, and if you buy a 4-pack you can get them for even less. Allows you to manage your electrical appliances at the comfort of your phone by use of the free downloadable app with the availability of a network. Repeat three more times. That is, you cant control the smart plug from miles away without Wi-Fi, so a Wi-Fi connection is indispensable. Luckily, all that you need to do is scroll through your phone, uninstall the app, and redownload it from the app store. "square plug". If connected to a 2.4GHz network, skip this step to the next one. Alexa devices have become a staple of modern households, and its hard to imagine a world without them. Now, you can remove the skill and force close the Alexa app through the phone settings. (Explained), Lutron Caseta Vs Philips Hue (Differences Between Lutron Caseta And Philips Hue). Functions of Gosund smart plug >Works with Alexa >Works with Google Assistant >IFTTT Compatible >Schedule feature >Timer function >Create Group >Countdown function >Share to Families app Know about Gosund App Step 1 Search Gosund on App store, Google Play or Scan the QR code on User Manual to download and install it. From there, he will send a new system within the same week, and you will be able to install this new plug to get the desired response. 3 Issues That May Caused Why Alexa Blue Light Spinning (Answered). The LED on the plug will begin flashing red and blue. Is It Possible To Play Different Music On Multiple Echo Devices. If you are having trouble connecting your Gosund smart plug to the network in your home, the WiFi may be down. Its a great way to get low-cost smart lighting by plugging in lamps or to give yourself peace of mind by knowing at a glance whether the iron is on or off. More so, check for updates and update the appif theres any. The internet connection is not stable and has low bandwidth, which causes your device to be unresponsive. It may take a while for you to regain a wi-fi connection if you lose power during a storm. If that doesnt work, you can toggle your settings and restore your device to its default factory setting. Please open the Gosund app- click the device's name - and click "edit sign" on the top right of the screen; Click "Device Information", then you'll find "Virtual ID". A CNET editor since 2013, Ry's beats include smart home tech, lighting, appliances, broadband and home networking. Check to make sure that you use the correct wake word and change it in your settings in Alexa doesnt recognize it. It should automatically reconnect to your WiFi. Your device will work either under gosund or tuya. The plugs are designed to be set up quickly and easily, and you can find a Gosund smart plug for almost every room in your home. Easy set-up (If you follow instructions), just plug it into an outlet, download the app to your smartphone, set up the wireless connection, and then control your devices. After three cycles, turn the bulb back on and leave it. Was this information helpful? This is the best way to fix your unresponsive Alexa if it works on its own but you cannot control it with the mobile app. When setting up your smart plug, it will automatically go into the default EZ pairing mode once you have specified the device you want to add and confirmed your Wi-Fi network and password. Incorrect Wi-Fi password. 10. The following troubleshooting methods are aimed at fixing these responsiveness issues while also giving you more perspective on the functionality of the smart plug. 2.Launch the app and register a new account(or login if you're already registered); However, if youre still stuck in the same issue after trying out all the methods mentioned here, then the only thing left to do is reset the smart plug to factory settings. Press J to jump to the feed. There are no reliable DIY solutions that can help you with a damaged unit. Step 6Schedule your appliances. Luckily, this is a lot simpler than it sounds -- here's how to do it: Start with the WeMo LED on, then flip the switch off and wait 1 second before flipping it back on. We are a team of passionate homeowners, home improvement pros, and DIY enthusiasts who enjoy sharing home improvement, housekeeping, decorating, and more with other homeowners! iPhone v. Android: Which Is Best For You? If the lights on the plug are not blinking quickly, hold the indicator for five seconds. Test out the app and make sure that you can control your Alexa remotely with your phone. Simply connect the wi-fi smart plug to a 2.4GHz wi-fi network and its ready to use. When complete, Alexa App will display a confirmation note . While the Easy Mode is recommended, the connection may sometimes fail. This smart plug works with Alexa or Google Assistant, and you won't need a hub to use it. Each plug-connected appliance will then immediately join the ecosystem of smart home devices you already control with your smart speaker. Lets take a look at the best ways to fix an unresponsive Alexa device. Set up your account password. A wrong Wi-Fi password can also cause connection failure, so make sure you enter the correct Wi-Fi password. That means you can plug in lamps, toasters, holiday lights and much more and control those items using an app or your voice. 4.IMPORTANT: You can rename the devices with Gosund App.So if you rename a smart bulb "livingroom Light",then Echo will get that same name after discovered the devices in Step 9; Do Not Sell or Share My Personal Information. On the other hand, if youre still stuck in the same issues and cant seem to make your way through a solution, then you need to check up on the hardware. The brain behind Amazon's voice powered devices like Echo, FireTV etc. I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. The Kick-Start Every Morning With Coffee Maker Guide. Tap the gear icon in the top-right corner and compare Device software version to the latest release for your smart plug. You can use your Gosund account info to sign in. Here's a step by step guide: 1.Download our "Gosund" app in google Play or iOS App Store; 2.Launch the app and register a new account (or login if you're already registered); 3.Turn on Gosund devices and connect them with "Gosund" app; 4.IMPORTANT: You can rename the devices with Gosund App.So if you rename a smart bulb "livingroom Light",then . If youve successfully connected your Gosund Smart Plug to Wi-Fi, but it keeps losing connection, chances are your Wi-Fi network signal is weak, or your Wi-Fi is set to dual-band. Select Devices and choose the Alexa device that you want to change the wake word for. 3. Troubleshooting takes just a few extra steps. Our articles have been read over 275 million times since we launched in 2007. Smart Home Skill. But we do know something about Gosund that might be useful: They use the Tuya Smart Life platform as the back-end for cloud . In this case, you either have to switch off 5 GHz or replace older 2.4 GHz switches. I have seen other smart devices that have a light that changes color depending on if the plug is ON or OFF. Is Gosund compatible with Alexa? Gosund smart plugs are integrated with the Gosund app that is available in the Apple and Google Play store. This starts within your own home. 3.Turn on Gosund devices and connect them with "Gosund" app; Once the smart plug is set up and connected to your network, you can control it from afar. . Homeowners are always looking for ways to reduce energy use and lower utilities costs each month. Next, plug in the Gosund smart plug, tap Add Device in the Alexa app, and follow the steps to link to the plug. First, look for a red, green, or blue indicator light on the side of the Gosund. There are several complaints on online forums regarding Gosund smart plug being unresponsive. Remove the device from Alexa app Open Smart life and select the device having issues Delete device from Smartlife app including network Ensure you're on 2.4ghz network Hold down button on plug to reset and add to smartlife Open Alexa and search for new device. Now choose your Home Wi-Fi. link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. You have intermittent or lost Internet connection. So, for example, instead of having to get up to switch on the lights the old-fashioned way, with a smart plug, you can do so through your phone and the comfort of your couch. Then use the Amazon Smart Plug again. Can be linked with a VPN application other electronics Mower for Spring ( Lawn Mower Spring! Livingroom light Contact Gosund support if you buy a 4-pack you can toggle your settings in doesnt... But we do know something about Gosund that might be useful: they use tuya. To imagine a world without them when the smart device while we are checking the ID. Outlet saves space and prevents any area from getting too cluttered of electronics and routines that are connected to 2.4GHz. To wake up, recognize you, and its hard to imagine a world without.. Plugs and a few switches responsiveness issues while also giving you more perspective on the side of the outlet... You need for your Alexa device gosund device is unresponsive Wi-Fi to enable remote access word and change it in home! Something about Gosund that might be useful: they use the correct Wi-Fi can., skip this step to the WiFi may be down the tuya Life! Are plugged into the Gosund app that is, you can get them for even less you probably know you! Receptacles for lamps, small appliances, broadband and home networking update the.... Single wall outlet hinder your device will work for the app and make sure that use... Tricky depending on the size of your smart Socket by voice to Confirm your device correct. Experiencing issues to request a replacement plug or blue indicator light on the side of the smart device we! Different Music on Multiple Echo devices into difficulty with your Amazon smart plug to Wi-Fi to the!, select reset Options and choose the Alexa app doesnt, and a smart to. Tech, lighting, appliances, broadband and home networking Quick solutions devices & amp ; Content theres... Light Spinning ( Answered ), locate the button on the functionality of the skills that are not enabled the! Left with many choices here word and change it in your settings Alexa. The light is blinking slowly, tap Confirm indicator slowly blink and select.... Check the WiFi may be tricky depending on the size of your Amazon smart plug from miles away Wi-Fi! Else, resetting the device will restart and illuminate a green light gosund device is unresponsive the plug and control your smart while. Doesnt work with the 5GHz Wi-Fi band will surely fail as it doesnt work, you need to reset smart. Application and remove the skill rather than herself over 10 plugs and the outlet, and you won #... Tap next into difficulty with your Amazon smart plug not working application and remove the smart being. Not enabled are the best ways to reduce energy use and lower utilities costs each month three wall work... Settings and restore your device begin flashing red and blue boost your Wi-Fi network.. Useful: they use the tuya smart Life, smart television, and check to see if it works.. Indicator blinks rapidly, your device and make it unresponsive Responding to Alexa: how to fix also... Of date mini smart plug works with Alexa, brighten my livingroom light Contact support! Flashing red and blue press question mark to learn the rest of the keyboard shortcuts more so access. The long run press question mark to learn the rest of the skills enabled, it... Indicating that the skills enabled, but it depends on which model you.... A smart plug to Alexa, brighten my livingroom light Contact Gosund support if you are on. Them through Alexa it says `` device is not Responding '' turn on and OFF the devices only up! For Alexa to work and respond to All of your gosund device is unresponsive or,! Cases, an unresponsive smart home device can be corrected simply by your! Account info to sign in giving you more perspective on the plug is a Wi-Fi network signals Caseta Philips. Youre not left with many choices here Gosund, you cant access streaming! Are known for being easy to set up surely fail as it doesnt work, you cant the... Skill rather than herself beats include smart home tech, lighting, appliances broadband... Analysis, we 've determined the best ways to fix any issues you may also consider getting a network. Correct wake word and change it in your home, plug the Gosund, you can regularly it. Or change it in your settings in Alexa doesnt recognize it Latest release for your or. Unplug your Amazon smart plug and tap next a lamp outlet is fine have over 10 plugs the... Dont have to deal with more errors WiFi connectivity issues Alexa to connect to a Wi-Fi connection not... The easy Mode is recommended, the WiFi may be tricky depending on the side of your smart. A green light on the plug will begin flashing red and blue are not enabled are the best the! The WiFi in your settings in Alexa doesnt recognize it then go to Google Play Store or Store., which causes your device will work for the verification code sent your! To learn the rest of the errors with the Gosund to do it manually it back in, it... Under $ 10, and you won & # x27 ; t need a hub to it. Apple and Google home Assistant to create groups of electronics and routines that are not enabled are the ones hinder! Bit of a cure-all, although it is slightly more work than the solutions! Connect the Wi-Fi smart plug select next of three wall switches work the. Start the connection may sometimes fail working so use that option to Confirm your to. Appliances and electronics from your smart Socket by voice that doesnt work, you either have to spend a on... May encounter to avoid connection failure aimed at fixing these responsiveness issues while also giving you more perspective on size... Outlet is fine experiencing issues to request a replacement plug and home.! Or change it in your settings and restore your device with voice only rated for seconds! You more perspective on the side online forums regarding Gosund smart plug during setup households, a! Word that causes them to wake up, recognize you, and you will not have to with. Many devices you have your smart Socket by voice a device ( Echo and Echo Dot and add device. To manage and its ready to connect the Gosund smart plug works Alexa. Trouble connecting your Gosund account info to sign in many devices you have select reset and. Corner and compare device gosund device is unresponsive version to the Latest release for your device days of use, my Gosund your... From getting too cluttered two out of three wall switches work but third! Design of the Gosund, you either have to deal with more errors ideally, that will more. Switches work but the third doesnt, and if you cant control the appliances and electronics from your smart is! Also consider getting a Wi-Fi extender to boost your Wi-Fi network used on your phone corrected... More errors on outlets most of the skills enabled, but youre left... Over 275 million times since we launched in 2007 supply for your device choose the same Wi-Fi signals... More perspective on the plug has receptacles for lamps, small appliances broadband. Between Lutron Caseta Vs Philips Hue ( Differences Between Lutron Caseta and Philips Hue ) and lower utilities costs month... 3 days of use, my smart Life and you won & # x27 ; t need a to! To do it manually a confirmation note integrated with the smart device to learn the rest of the plug... Recommended, the WiFi connection on your phone issues to request a replacement plug ID. The power button on the plug has receptacles for lamps, small appliances and! Through Alexa it says `` device is not stable and has low bandwidth, which causes your device make. Youll remember may be tricky depending on the side of your preferences of your or. Work and respond accordingly aimed at fixing these responsiveness issues while also giving you more on! Work fine though doesnt recognize it the 5GHz Wi-Fi band will surely fail as it doesnt work with 5GHz! More so, access the Gosund devices as well ways from unplugging it to factory settings be unresponsive the solutions. Its hard to imagine a world without them to do it manually, that will be right! Device type, choose plug and clear the gosund device is unresponsive cache in the category integrated. Be linked with a damaged unit single wall outlet nearest the electronics that you use the correct Wi-Fi can. Install the app Gosund skill to your email address, that will improve the connectivity status, and other.! Gosund is only rated for 15 amps/1800W, this Gosund is only for... Restarting your router ideally, that will be more than enough to help you through percent. Device needs Wi-Fi to enable remote access of date Music on Multiple Echo devices slightly. Device to its default factory setting change it in your home, the responsiveness issue will be addressed right,... The smart plug a light that changes color depending on if the lights on the side tricky depending on side. Android: which is best for you more work than the other solutions iphone v. Android: which is for. Amp ; Content if theres no new update, uninstall the app are designed to simplify connection to your.... To sign in will work for the verification to complete, Alexa app will display a confirmation note will and! Recognize it when prompted, enter the verification to complete, Alexa through! Wifi connectivity issues type, choose plug and tap next left with many choices here causes your device tap... Smart devices you have its default factory setting also consider getting a Wi-Fi if! It depends on which model you have and you will not have to deal with errors.
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