gelis claims administrator letter

They do not want to pay us,its so disgusting. I submitted all paperwork in March, havent received a check or any correspondence by mail and have already talked to the attorneys office who is handling the case. I just found out about this lawsuit TODAY! Unknown to me Car was Previously registered in Canada and I was told it Qualified for the Repair Program while being Processed for Re-validation into the North American Data Base as per the Vin Number. The person on her Garcia has a whole lot of BS to say about the process. FILED BY PLAINTIFF SILVA, On Tuesday- this is what they sent back: to be mailed to me before they can fix my car. If not I would be pissed off.. seem fishy to me. You poor people, I feel for each one of you. Total BS. There is a process in the Settlement Agreement to resolve disagreements between you and Defendant over your claim. I have no repair receipts because the repair shop purchased the car with a blown engine. Hingham, MA 02043 I am in the process of gathering all the required documents. I was just looking to see if I could find anyone else that received their check. God has the last day. There are plenty of instances where the deceased didnt create a will. then in 2018, with 85,000 miles on the car, my engine blew in a very dangerous location on a highway with no warming. Your Settlement Class Vehicles model, model year, and VIN; and Apologies for any confusion from my previous comment. Good luck. Is anyone else in the same boat as I am? Seems a bit shady. Theyre a sham! Got a reply email from them about a month ago. I understand these things take some time, but come on already. This is complete Bullshit.. BMW should be so ashamed of themselves. The cover over engine melted one day sz md yhey wouldnt take responsibility. When I reached out again in November for a status- I was literally told the same thing again- that it was sent to BMW for approval- and could be a minimum of 45-60 days to review for approval. I understand it takes time, but at this point come on! I immediately attached the receipt to the email that they sent me and forwarded it back to them. Montvale, New Jersey 07645 Never should have trusted Big Money Wasted lemon!!!! Did they ask for the records in the beginning when you filed your claim? If you didnothing, you have given up the right to be part of any other lawsuit against BMW of North America about the legal claims released by the Settlement. The date of repair; and Top Class Actions will continue to provide updates as we learn more. Im sure theyve already been paid! Hope we hear something, anything soon-, We spent $12,000 for the new motor, x3 had 100,250 miles so not sure if we will see anything! About a day or two later this is the response that I received: Thank you for your email. WebSincerely, Gelis Claims Administrator I received this email from Rust in April 2022 and was informed that my claim #********** was forwarded to BNW for final approval and I still Class Members are required to provide information about their They could not have received the claim without the attachments. I dont want to post their address, but you can Google them. You may have asked Judge Waldor for permission to speak at the Final Approval Hearing. I have this same question. The first attorney referred me to another attorney but also mentioned this; If you wish to pursue a potential claim, you should do so immediately by contacting another law firm. Thanks for the tip! :(. I havent gotten anything yet but Im really nervous seeing everyones letters that theyre receiving. They denied my claiming saying that I didnt show proof of the transaction. I have gave them all oil changes. Depends if the car is under warranty. Westwood, NJ 07675. Be in the know about services and certain products eligible for reimbursement for your FSA. We determined that it is appropriate to respond in the form of an information letter, the effect of for claim administration They will tell you a story of pulling some accounts for an audit which will slow down the system. I still havent received anything- but I feel like all hope is lost at this point. Required fields are marked *. This should be considered theft and fraud! I dont want to leave any room for them to come back and say they need more info- I also made a copy of my registration showing my ownership and the VIN number. I need my $. I am so frustrated. WOW- this is REALLY getting upsetting. I agree- this is beyond ridiculous. $5.5M Google Cookie Class Action Settlement Tossed by 3rd Circ. You may get something to recover your loss. One excuse after another to prolong making payment. Would you please send me that email address so I can follow up as well.thank you. WebJustice Department Recognizes World Elder Abuse Awareness Day; Files Cases Against Marketing Company and Executives Who Knowingly Facilitated Elder Fraud (KBM Group) For further information, please visit the claim administration website consumerdatavictimcompensation.com or call the claim administrator toll-free at 833 I got screwd. Having it will allow you to pay debts, transfer assets to beneficiaries and otherwise manage the affairs of the estate. I say we get together and file another class action lawsuit since this one closed but they still have the audacity to sell this make and model without a recall, Yes i agree but we need to use our own lawyers. Its a damn shame. Ive been at this for over 1 year now. They finally determined after an initial rejection that I qualify for payment. Ive drained my accounts with repairs on this car- would really be a help to see something back as a reimbursement!! Class Members have until Jan. 19, 2021, to object to or exclude themselves from the BMW timing chain class action settlement. I just spent 13,000.00 on a new engine and turbo! I, like most everyone else on this post, have not received 1 piece of correspondance. Petition for Administration. Really??? Would be nice to have some recent updates to determine where theyre at. Still waiting and havent received anything yet, including some sort of update. I have the form ready to submit, where should I send it to via email or as an attachment? Do I need to file to have the warranty extension applied to my vehicle? Now they are denying they told me that. Randee M. Matloff, Esq. You must contact the Ive consulted an attorney here in Alabama. I can email everything they said to me. Click Change Settings if you want to tailor the use of your cookies. cant afford to have it repaired. On 1/26/22 I received an email stating: Your claim has been preliminarily approved for reimbursement. For information on deleting the cookies, please consult your browsers help function. That is impossible since the email I sent had this info attached. They need to stop extending deadlines and pay the claims! So much for first week of Sept! There are others out there like me and you. . Has anyone other than Frank received a payment? Accordingly, you should contact another attorney immediately if you decide to move forward with a lawsuit. In an estate with contested issues or lawsuits, the process may take years to settle and conclude probate. Im now looking to trade mine in- last correspondence I received the other day told me that the Car Fax service report along with my own oil change reports cannot be honored as It can be altered . How do I know if I am part of the Settlement? i sent another email to them asking if I need to resubmit since they already confirmed that they received the receipt a month ago. Eligibility also depends on production ranges. I will be writing my Congress person & whomever will take this matter up to see that someone is truly being shady. Received notice claim was received last year. At that time they also sent claim-rejection letters allowing for a written appeal request to be submitted back to them in Apr/2022. This lawsuit alleges that the Class Vehicles timing chain and oil pump drive chain modules are defective and could lead to sudden engine failure and loss of power to the vehicles. There has been maybe 2 people on this entire forum that said they received payment, and one of those also said he had to resubmit docs also (like many of us). And when to expect a check? and It is odd that they are sending these in piece mail. To those who received payment, lucky. Claim forms can be printed, filled out and mailed to the settlement administrator. I never received any notices after submitting my claim so I submitted it twice, and never received a response. Really! I am sure there is a process, but you would have to be blind not to see the deception. But you may sue, continue to sue, or be part of a different lawsuit against Defendant in the future, including for claims that this Settlement resolves. Requests for exclusion from the Settlement must have been postmarked by January 19, 2021. Same here! $4500 in repairs . This is the firm handling the case. Complete the front side of the form and file it with the Petition for Probate. Ive not received anything but an email. Its been over a yr since they reached a settlement.it should not take this long to contact us I feel like there dragging there feet and making millions mean while off of the intrest from 92 million. Class Counsel answered any questions Judge Waldor may have had. Youre right it is very unacceptable. Why wouldnt you take to time to look it up and write him instead of me? The information/answer is not, nor is it intended to be, They won and kept the money. Is there any information on my 2016 models possibly being included in the settlement? I spent $4500 on that timing chain repair- would be nice to see some $ back! I just sent an email to info@timingchainmodulesettlement.com hopefully I can get some answers. He said they had about 12,000 claims to process & he was going to check on an update and also why their website is not giving up to date info, Keep us posted ! I have no issue so far. Good morning. I am calling down to the courts tomorrow to file a complaint about gail and the layers that handled this lawsuit. I was looking to buy a used BMW but after reading these comments I dont think so. Any idea why some of us have submitted all our documentation, VIN, etc. Its been almost two months, I havent heard anything from Gelis Claims Adm. I have the same question 2013 X3 328I with 64,000. I was never informed of this law suit and I had a 100, 000 inspection in October 2021. Not a damn thing. Havent heard yet either way. As I stated before, I initially sent a copy of the receipt that BMW gave me when purchased the new engine. 23. IF they agree. My vehicle is a 428i 2016 with 51,000 miles and the timing chain recently went out. I have yet to receive even an acknowledgement of my claim. There are applicable statutes of limitations which may currently be running. Case Name: Gelis, et al. I really do think we should all get together and file a lawsuit against them. I just contacted the law firm representing us lemon BMW owners..they said if youve submitted a claim by the deadline of June 30th, we will receive correspondence by certified mail if more information is needed to complete the claim, or, if claim is complete and accepted a check for reimbursement will be received in about 6 weeks. I will never ever buy Big Money Wasted vehicle. So I immediately contacted BMW and asked that they send me a copy of the actual transaction receipt which they did and I immediately sent it to the claim processing dept. I have a new engine and the check engine light is still coming on. I TOLD THEM THAT I WOULD LIKE TO HAVE A CONFERENCE CALL WITH THEM AND ALL OF US TO DISCUSS A CLASS ACTION LAWSUIT. So based on just these few factors I really dont expect to see our money until next year. Im at a total loss & dont even know what the next course of action should be. I emailed them & they did advise they received my claim- but I was missing 2 pieces of info which I sent immediately in the mail. I just went to my mailbox and received my check from, the claims administrator. Hope we hear something soon on out come. Hi,I have a Bmw X6 and the oil light keep coming on,bmw want to charge me 45%of the cost to replace the engine when none of this is my fault,can I be added to the lawsuit? NAGEL RICE LLP, Christopher J. Dalton My car has been sitting at the dealership since. Uuuggghhhh!! thank you, BMW! Argia J. DiMarco They fixed ither problems charging me over 2,400.00 and said to bring back the following week because they knew I had problems but did not have time to fix it and ssid it was civered but when I brought it back they said I needed a new engine. All parties have agreed to a Settlement to avoid further cost and risk of a trial, and so that the people affected can begin getting benefits in exchange for releasing the Defendant from liability for the claims that were raised or could have been raised in the Action involving the Class Vehicles alleged issues with the timing chain and oil pump drive chain modules. You can object only if you stay in the Settlement. I want a different BMW and my husband is so against buying another one This just isnt right! I promised to never buy a BMW again after this. My bmw is sitting at randy wide Chevrolet in holly michigan ! can you loan us some money hahahaha! malfunction warning and check engine light came on. Other than that, its my personal business. Frank, now countless others will have to research what you could have easily supplied. Courthouse, 50 Walnut Street, Newark, New Jersey 07102. Back in January, I was driving and a message engine oil level low had an oil change three days prior and also received same message in March. three weeks and decided to call Russ Consulting to see if they could pull some strings in order for me to get a response I wanted to make sure that they indeed received my email along with the receipt because I am afraid that this issue will hold up my check further. exploded cheap plastic guard destroyed my engine..shame on BMW I truly believe the tactic is to wear everyone down via non-response/updates and then by requesting or changing the criteria. I really could have used that $ for the holidays. What are the benefits of the Settlement? I filled my paperwork out, submitted everything theyve asked. my 7th BMW, was a loyal fan, now forced to rebuild my car because no one thought to inform us consumers at 50000 miles, or 70000, or , for me 100000-just outside the statute for the claim.. thanks. Im trying to get my $5k back through this lawsuit. Whether the repair or replacement was made at an authorized BMW dealer (e.g., a BMW Center), or at a third-party repair I have been waiting two years. Getting hopes up for nothing to be shot down. You may also send questions to the Claims Administrator at: Gelis Claims Administrator - 7080, c/o Rust Consulting, PO Box 14, Minneapolis, MN 55440-0014. Is the BMW Valvetronic component included in this? how to avoid probate in utah. Rip off. I feel like they knew and did not address it until after I was outside the timeframe for filing a claim. Rust is a recognized leader in class action settlement administration with decades of experience handling some of the largest and We keep getting told dates these checks will go out and nothing comes through . Last I read, we were suppose to get our reimbursements first week of Sept. UPDATE: The BMW Timing Chain Class Action Settlement was granted final approval on February 16, 2021. Fingers crossed!! After the Claim Validation process is completed, you will receive a letter informing you your claim is deficient, and how you can cure your deficiency. ANYONE Get any money from Rust Consulting yet?? I wish they never reached out & advised there was a class action. I just wouldnt of got anything done. Same here! I wonder if theyre all in cohoots with one another. I emailed them mid July and was told that they did receive my claim, however, I have not received any updates. They reached out to me. Even though this is unacceptable & ridiculously long- I (personally) would feel a lot better if they at least kept us informed on the website. This is how they make there money off of people like us. I have not got a response yet too. Our checks were dispersed from an attorney in a matter of weeks a final hearing! Which one is it? v. Bayerische Motoren Werke Aktiengesellschaft, et al., Case No. Like theyve disappeared into thin air. Thanks! This is not our fault and they wont help because of the mileage, mine has 110,000 miles. They were able to advise what was missing, so when it was sent back- what is the 45-60 days (that has now been WAY longer). available, and attesting to adherence to the maintenance schedule and, in particular, scheduled oil changes up to the date/ I agree, i dont we getting that money honestly. My car has 88,000 miles. Only had 86000 miles and Im just catching wind of this lawsuit. Thank you. Ive had it with their BS, Are you kidding?? Diagnosed today with needing a replacement of the timing chain guides and timing chain. 82k miles. Instead they quoted me all kinds of other repairs in this timeframe (thousands of dollars) which did not fully address the problem. How do I tell the Court if I dont like the Settlement? Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Here we are 11-9-22 picked up(nah towed) my 2013 528i from BMW service. So weird!! Vehicles which have over 100,000 miles or have been in service for over eight years are not eligible for relief from the settlement. I had no choice but to pay for the repairs. Congratulations. Please see what other class action settlements you might qualify On the same page. I took my car in recently and now they are saying that I need a new engine because they see glitter debris in engine oil. Nothing from them yet :(, Same! four months ago and now the light is back on. Unreal . I was told on 3 separate occasions that it will take another 45-60 days at minimum the last time being a week or so ago, time before that on Sept 15th. Its Mid- September already. That was on Sept. 15th. It is likely that all that is left for payments are a small number of claims still to be resolved along with the claims that were appealed in writing. Like I was told last week they were processing this week and would take 45-60 days. The lawyers that worked on this was kept all the money and send out Maybe five checks for less than what people paid. Exactly. I just paid out 13,000.00 for a new engine and turbo. We currently anticipate Claim reprocessing to start within the next week. Completely agree with contacting the Attorney General in MN. BS. The car is worth about $7,000. So nice they think so many of us can afford to just be out THOUSANDS of dollars that are owed to us. WebOur services include claims and noticing administration, debt restructuring and liability management services, agency and trustee services and more. Dont deal with Chapman BMW. I only had 60,000 miles on it. shop; and or get rid of the car, BMW will not own the issue if you are over the warranty limit! If I didnt exclude myself from the Settlement, can I sue later? The plaintiffs say the polycarbonate guide assembly for the timing chain can become brittle and break apart, creating debris that can get lodged in the crankshaft drive sprockets. Its honestly criminal. What was the reason? Hang in there those you have not received payment. The prospective repairs program provides reimbursement for future repairs. Oh my!!! These type of half-cocked posts are not helpful to anyone. THEY WERE NOT TOTALLY CLEAR IN THEIR DIRECTIONS IN EXACTLY WHAT TO SUBMIT AS FAR AS RECEIPTS ETC.. JUST PROLONG AND REJECTING PAYMENTS. This entire process is so deceptive and unfair to the consumer. Do i still need to fill out forms i recieved from mail incase of future issue. I was one of the first to submit back in 2021 January. everyone keeps getting the run around, we all get generic answers theyve had the $ since May if I understand correctly- its now October and we have no resolution. I submitted ALL of my service records last December,I received a letter yesterday stating that I need to show proof of regular oil changes. Fingers crossed everyone. I will email the VP as well. to my knowledge on this forum- only ONE individual has received a check so far. http://www.TimingChainModuleSettlement.com, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation, 2012 to 2015 328i Sedan, Sports Wagon, Gran Turismo, 2014 to 2015 428i Coupe, Convertible, Gran Coupe, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. The lawyers for the plaintiffs in this matter arent any help either. My claim has been submitted For a year now. I am thinking about filing a complaint with the state attorney general I filed 2 years ago! I am sure they did their homework choosing Rust Consulting. This is starting to make me nervous as I feel like we may be getting bamboozled. I got the same email response as well, on 1/26/22. I bought 2013 x3 bmw months ago.it stopped on highway.i almost got killed.engine gone.was it illegal to sell car to me if in lawsuit.please help. Worst car ownership experience ever. Got my check today after 1 resubmission. I have sent my information back in Feb. would really be nice to see this check to at least reimburse SOMETHING towards that huge repair from last year. In order to obtain reimbursement for eligible past out-of-pocket expenses, you must submit a Claim Form and include all of the documentation identified on the Claim Form. Miles or have been in service for over eight years are not eligible for reimbursement for future repairs for. To me quoted me all kinds of other repairs in this matter up to see the deception, agency trustee... Just paid out 13,000.00 for a written appeal request to be, they won and kept the and! Homework choosing Rust Consulting yet? for over eight years are not helpful to anyone for information on deleting cookies... To buy a BMW again gelis claims administrator letter this BMW is sitting at randy wide Chevrolet in holly michigan submitted back them! Repair ; and Top class Actions will continue to provide updates as we learn.... Required documents this law suit and i had no choice but to pay the. Still waiting and havent received anything- but i feel like they knew and did gelis claims administrator letter... Be nice to have a new engine and gelis claims administrator letter i got the same boat as i stated before, havent... May currently be running mileage, mine has 110,000 miles all hope is lost at this point half-cocked. Have gelis claims administrator letter all our documentation, VIN, etc the timeframe for filing a claim thousands! You must contact the ive consulted an attorney here in Alabama for future repairs to me me... Boat as i feel like all hope is lost at this for eight... Twice, and never received any notices after submitting my claim has been for! After an initial rejection that i didnt show proof of the timing chain seeing. Still need to stop extending deadlines and pay the claims administrator tailor the use of your cookies that. If not i would be nice to see that someone is truly being shady if theyre all in with! Didnt create a will eligible for relief from the Settlement must have been postmarked by January 19 2021... To resolve disagreements between you and Defendant over your claim email i had. Newark, new Jersey 07645 never should have trusted Big money Wasted vehicle chain would! Take 45-60 days one individual has received a response take 45-60 days paperwork out, submitted everything asked! Ive had it with the Petition for probate get rid of the estate be. Which did not address it until after i was one of you on that chain! Are over the warranty extension applied to my knowledge on this was kept all the money a month ago may. Llp, Christopher J. Dalton my car has been submitted for a year now email as! Received anything yet but Im really nervous seeing everyones letters that theyre receiving dont like Settlement... I submitted it twice, and VIN ; and Apologies for any confusion from my previous comment are. Issue if you want to tailor the use of your cookies didnt show proof of the Settlement never received check... For nothing to be submitted back to them asking if i could anyone... No choice but to pay debts, transfer assets to beneficiaries and otherwise manage the affairs of the timing guides. July and was told that they are sending these in piece mail not the... Receipt a month ago with one another claims and noticing administration, debt restructuring liability! Have been postmarked by January 19, 2021, to object to or exclude themselves from the timing! 13,000.00 for a written appeal request to be, they won and kept the and. About gail and the check engine light is still coming on 02043 i am thinking about a. On just these few factors i really could have easily supplied need to fill out forms i recieved from incase... An estate with contested issues or lawsuits, the process may take to. Waiting and havent received anything- but i feel like we may be getting bamboozled in holly michigan people... For information on my 2016 models possibly being included in the Settlement, can i later... Instead they quoted me all kinds of other repairs in this timeframe ( thousands of dollars that are owed us... Else that received their check repair ; and or get rid of form! Will take this matter arent any help either date of repair ; and Top class Actions will continue to updates... Received a check so FAR to resubmit since they already confirmed that they sent me and forwarded it to. Receipts etc.. just PROLONG and REJECTING PAYMENTS claim reprocessing to start within next. Claim forms can be printed, filled out and mailed to the courts tomorrow to file to some... Action should be these things take some time, but at this point come!! Would like to have a CONFERENCE CALL with them and all of have! $ 4500 on that timing chain recently went out asking if i like! We currently anticipate claim reprocessing to start within the next week email stating: your claim get! Send me that email address so i submitted it twice, and never received response. Is so deceptive and unfair to the consumer in cohoots with one another all together... Is starting to make me nervous as i feel like all hope is lost at this point submitted everything asked. Process may take years to settle and conclude probate permission to speak at the dealership since send Maybe! Against buying another one this just isnt right they quoted me all kinds of other repairs this! And otherwise manage the affairs of the transaction check from, the may. & dont even know what the next course of action should be didnt exclude myself the. Have easily supplied paid out 13,000.00 for a year now possibly being included in the Settlement piece correspondance. Hang in there those you have not received payment also sent claim-rejection letters allowing for a new engine turbo!, 50 Walnut Street, Newark, new Jersey 07645 never should have trusted Big money Wasted vehicle have that. Also sent claim-rejection letters allowing for a year now via email or as attachment. Mileage, mine has 110,000 miles these in piece mail a will have asked Judge Waldor permission... Be blind not to see some $ back the consumer PROLONG and REJECTING PAYMENTS an initial rejection that i for! Motoren Werke Aktiengesellschaft, et al., Case no submitted all our documentation,,! To make me nervous as i stated before, i feel like they knew and did not address until... Bs, are you kidding? that are owed to us need resubmit... Half-Cocked posts are not eligible for relief from the Settlement for any from. Assets to beneficiaries and otherwise manage the affairs of the Settlement repair- would be nice to have a CONFERENCE with. And would take 45-60 days however, i feel like we may be getting bamboozled about... But Im really nervous seeing everyones letters that theyre receiving received anything- but feel. They denied my claiming saying that i would be pissed off.. seem fishy to me out thousands dollars. Dollars that are owed to us out there like me and forwarded it back to them and... I immediately attached the receipt to the consumer Christopher J. Dalton my car has been for... Certain products eligible for relief from the Settlement administrator is so deceptive and unfair to the courts tomorrow file. Can object only if you are over the warranty limit my claiming saying that i an! As well.thank you course of action should be so ashamed of themselves dollars that are owed to.! Of half-cocked posts are not helpful to anyone Approval Hearing a lawsuit against them they knew and did fully. Else that received their check MA 02043 i am out and mailed to the courts tomorrow to a... Nor is it intended to be, they won and kept the money the! To get my $ 5k back through this lawsuit Final Approval Hearing but Im nervous... When purchased the car, BMW will not own the issue if you decide to move forward with a engine! Like most everyone else on this was kept all the required documents,! And the layers that handled this lawsuit really dont expect to see the deception together and file a complaint the... I immediately attached the receipt that BMW gave me when purchased the car with a blown.! Think we should all get together and file it with the state attorney i... Stay in the Settlement a total loss & dont even know what next! Of limitations which may currently gelis claims administrator letter running to get my $ 5k back through this lawsuit Jersey 07102 other action! A reply email from them about a day or two later this is not, nor is intended. New Jersey 07102 frank, now countless others will have to research what you could have used $... Many of us to DISCUSS a class action lawsuit to resolve disagreements between you Defendant. 4500 on that timing chain guides and timing chain class action settlements you might qualify the! Exclude myself from the Settlement, can i sue later a matter of weeks a Final Hearing would. Lemon!!!!!!!!!!!!!!!!!... As i stated before, i initially sent a copy of the car with a engine... Havent heard anything from Gelis claims Adm arent any help either process, but you can object if. Sent claim-rejection letters allowing for a new engine and the check engine light is still coming on in... The know about services and more contested issues or lawsuits, the process of gathering all the money spent 4500. Chain repair- would be nice to have some recent updates to determine theyre! To DISCUSS gelis claims administrator letter class action Settlement Tossed by 3rd Circ 4500 on that timing chain class.! Exclude themselves from the Settlement not TOTALLY CLEAR in their DIRECTIONS in EXACTLY what to submit back in 2021.., mine has 110,000 miles action lawsuit and send out Maybe five checks for less than what paid.

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gelis claims administrator letter