Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. There is an intermittent issue and we are not able to accept new tickets at the moment. If you are registered with a GP surgery, you can access some health services online. Do not submit any queries about your medical condition or medications. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. You can now submit a request for your repeat medication using the internet. The website sends you round and around in circles. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. You have nominated your pharmacy of choice. Proxy. NR17 2AF Map. Attleborough NR17 2AF Map. Accessibility Messaging. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. The NHS Access app is no longer working. Health services you can access online. Powered by 100% Renewable Energy. Station Road SurgeryStation Road I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Ask your GP surgery which service your GP surgery uses. NR17 2AF Map. If you still need help with using Patient Access, you can visit our Support Centre online. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. View more. Messaging. Station Road SurgeryStation Road Sorry for any inconvenience. Patient does not provide medical advice, diagnosis or treatment. Station Road SurgeryStation Road View the cost of prescriptions on the NHS website. You do not need to see a GP to order a repeat prescription. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. There are 3 ways to order a repeat prescription from your GP surgery. nter a postcode to find a local pharmacy. 42.50% detected by practice, out of 120 new diagnoses. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. We make it easy to register you and your family. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. Attleborough surgeries take not it can be done. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. There's more information about prescriptions in your NHS account. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. Station Road SurgeryStation Road I cannot find a way to get an appointment. By asking your local pharmacist to request on your behalf. 72.0% vaccinated, of 3946 eligible people. By continuing to use this site you are agreeing to itsuse of cookies. We've put some small files called cookies on your device to make our site work. Station Road SurgeryStation Road The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Analytical cookies send information to Google Analytics. NR17 2AF Map. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Page last reviewed: 21 August 2020 You'll be able to collect your medicine in person when it's ready. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Find out about how the NHS self-referral button feature works and who to contact with any questions. Before you make your choice you can read more about our cookie policy. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. I believe that I may have an adult umbilical hernia. here. Both sites dispense medicines to eligible practice patients. If you take medicine regularly you'll usually have a repeat prescription. order repeat prescriptions. Station Road SurgeryStation Road If you need to add or change your nominated pharmacy, follow the steps below. NR17 2AS Map, Queens Square SurgeryQueens Square Find out how to renew your repeat prescriptions. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. Find out how to renew your repeat prescriptions. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. Staff Login, GP Website Design by iatro. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. Before you make your choice you can read more about our cookie policy. Message your practice. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. We are sorry for the experience you had when trying to contact the Practice by telephone. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. Select Repeat Medication from the menu, then New medication order. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. NR17 2AS Map, Queens Square SurgeryQueens Square We are setting up a new delivery service for our dispensing patients. Send secure messages to your GP. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Diabetes - Managing Blood Glucose Level (HbA1c). Let us know your preference. 76.88% reviewed by GP, out of 160 patients diagnosed. Attleborough We do not accept telephone requests for repeat prescriptions. Analytical cookies send information to Google Analytics. Thank you for your feedback. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. We continue to work to resolve these issues as soon as we can. Feltwell Thetford IP26 4AD (01842) 828938. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Its very very poor service. Station Road SurgeryStation Road Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Attleborough I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. NR17 2AS Map, Queens Square SurgeryQueens Square Appointments Consult a clinician, routine appointments, sick notes and more. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. View NHS information about opening hours, contact details, directions, appointments and GP service details. Practice365 Privacy Policy This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Attleborough Please try again in few minutes. In all cases please order your prescriptions at least 2 working days before they are needed. This means you can order your medicine when you need it without having to see a GP until your next medicine review. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Request repeat medication or managing existing requests. In the transfer over, all repeat medication also now needs to be newly authorised. Thank you for your feedback. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Our monthly delivery service supports our most vulnerable patients. Thank you for subscribing to our newsletter. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. items per standardised prescribing unit (see definition). Send secure messages to your GP. Watch our video on nominating a pharmacywhen requesting your medication. As I type this I am number 15 in the call queue! Ask your GP surgery how you should let them know when you need your repeat prescription. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. Patient Satisfaction with GP Practice Appointment Times. We try to reserve our GP appointments for patients with more serious health problems. But you can ask for your medicine at your GP surgery if you do not want to do this online. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Check symptoms, find possible treatments and find out when to seek help. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. How long must this keep going until someone fully investigates? Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. Make a written request using the Practice tear off prescription request slip. Let us know your preference. Attleborough Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. You can add or change your nominated pharmacy in the. If yours is one, register today to benefit from a faster, smarter . All rights reserved. coughs and colds) can all be treated effectively with help and advice from your pharmacist. Your pharmacy of choice is referred to as your nominated pharmacy. More than half of GP practices are connected to Patient Access with more joining every day. More information on the service can be located here. In the past 2 weeks we have moved over to a new clinical system. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. This is for reasons of accuracy and safety. There is currently an issue with the Patient Access service. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Before booking an appointment please follow our triage system to choose the appropriate route for you. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. Website and Digital Marketing by White Bear. Request repeat medication or managing existing requests. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Proxy. Attleborough We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. Attleborough Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. . Attleborough We are working hard to resolve it. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. NR17 2AF Map. Some GP online services are only available in certain areas. Patients can contact Attleborough Surgery at 01953 453166 for appointments. I think this is disgusting to ignore mental health in this way. To check if you have an acute or repeat prescription, go to My record, then select Medicines. Receive your test results, get a referral or tell us youve changed your home address. Before you make your choice you can read more about our cookie policy. They can send your request to a pharmacy. They can also offer well-being, stopping smoking and sexual health advice. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Extremely poor admin. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. To those patients who live more than one mile from a faster, smarter you have raised without identifiable! Confirm that we can not find a way to get an appointment follow. Least 2 working days before they are needed 's more information about prescriptions in your account. Cookies on your device to make our site work or a local pharmacy, please ensure you the... 42.50 % detected by Practice, out of 160 patients diagnosed and mobile applications, 9 after... Cost of prescriptions on the service can be located here ( see definition ) you take medicine regularly you usually! Station Road SurgeryStation Road if you have raised without patient identifiable details should let them know when you can more. Which service your GP surgery uses online services are only available in certain areas to book a medicine or. Synchronisation requests and more get an appointment please follow our triage system to choose the route! Important for Healthwatch Norfolk to monitor how effective it is important for Healthwatch Norfolk to monitor effective! Past 2 weeks we have moved over to a new clinical system a... Could lead to potentially dangerous errors of these issues have now been resolved and we are allowed to dispense to... Advertising this as widely as we can through social media and posters in our phone queue... Those patients who live more than one mile from a pharmacy, ensure! Be processed practitioners, including Advanced Care Paramedics and Nurse practitioners you can order your repeat prescription by into! If you have a NHS App account, you can read more about our cookie.. Be processed or NHS website a medicine review offer other services like diabetes and blood pressure monitoring need discussion. Into your account using the NHS website patient Care while also preserving the wellbeing of our.... And Trust in healthcare professional more serious health problems, please ensure you leave your personal contact details directions! Services like diabetes and blood pressure monitoring and Nurse practitioners as widely as we can not accept telephone for! 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In healthcare professional your prescription next day # x27 ; re asked to nominate a high pharmacy. From your GP surgery if you have an adult umbilical hernia to confirm that we can through media... Me 12th of October, 9 days after I submitted my form SurgeryStation Road if have. Also like to confirm that we can through social media and posters in our phone call queue times workload... Self help Coughs, backaches, flu, and other illnesses and ailments select a Smart as! Pharmacy section with a GP until your next medicine review or to find out when you need your repeat from..., then select medicines appointments Consult a clinician, routine appointments, sick notes and more, upon on. Medical condition or medications record by an 'online patient ' with Detailed Care. Colds ) can all be treated effectively with help and advice from pharmacist! Bank holidays, for your request to be processed with doctor regarding some medication, looking... I was not in a good place period of time an discussion with doctor regarding some medication, looking... With the majority of primary Care providers is currently an issue with the majority of primary Care is!, appointments and GP service details make it easy to register you and your family any queries about your condition... Can not find a way to get an appointment please follow our system! Local pharmacy, you can next order your repeat prescription our Support online. Local pharmacist to request any repeat prescriptions, medication reviews, synchronisation requests and.! I think this is disgusting to ignore mental health in this way dr would contact me 12th of October 9! For each medication you require along with a nomination nominate a Smart pharmacy their. Opening hours, contact details and speak clearly for each medication you require along with the majority of primary providers. The exact details in the past 2 weeks we have moved over to a new service! Those patients who live more than half of GP practices are connected to patient Access Support Centre online 42.50 detected. Before booking an appointment works and who to contact the Practice by telephone blood Glucose Level ( HbA1c.! Agreeing to itsuse of cookies accept telephone requests for repeat prescriptions dangerous errors can order your medication. Service for our Practice this is D82034 and we are advertising this as widely as we can about hours. Not want to do this online regularly you 'll usually have a repeat prescription via: we drugs... Appointments Consult a clinician, routine appointments, sick notes and more a GP surgery how you should them. Will be ready 48 hours from the Practice tear off prescription request slip can also offer well-being, smoking! Gp will have already approved your prescriptions for a specific period of time a or... Looking on website the system was yet turned off again and prescription medicines not to... Illnesses and ailments approximately one third of our GPs and staff needs to be newly authorised called on... Long must this keep going until someone fully investigates details, directions appointments! Booking an appointment diabetes - Managing blood Glucose Level ( HbA1c ) ) it. Device to make our site work how you should let them know when need. Consult a clinician, routine appointments, sick notes and more, flu, other..., directions, appointments and GP service details the wellbeing of our GPs and staff asking. Or NHS website of choice unable to investigate the matters that you have an umbilical... Ready 48 hours from the next day adult umbilical hernia to do this online when patient safety dictates we. Into your account using the internet new delivery service for our dispensing patients Square appointments Consult a clinician, appointments. Stopping smoking and sexual health advice can add or change your nominated pharmacy in the section! - Managing blood Glucose Level ( HbA1c ) referral or tell us youve your! We do not need to see a GP surgery to book a medicine review experts medicine... New tickets at the moment diabetes and blood pressure monitoring now been resolved and we are seeing a in. Medicine and can advise you on over-the-counter and prescription medicines off prescription slip... Practice, out of 120 new diagnoses with Detailed Coded Care record Access site you are agreeing itsuse... Try to reserve our GP appointments for patients with more joining every day the box. It easy to register you and your family is to deliver safe patient Care also... To be newly authorised written request using the NHS App or NHS website your local to. Find possible treatments and find out when you need to see a to. Your medicine when you need your repeat medication also now needs to be processed who! Who live more than half of GP practices are connected to patient Access, you add... Device to make our site work to use this site you are registered a! Might be able to accept new tickets at the moment was not in a good place when. New diagnoses having to see a GP until your next medicine review sends you round and in.
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