Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). The second time we went later. But really wasted his afternoon. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. You will get more bang for your buck. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. The kids enjoyed the grotto bar. This is the version of our website addressed to speakers of English in the United States. My "butler" Lilly was a complete failure. Please review, this will take some time. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service We had to create our own fun by booking excursions and other activities which meant that we had to spend a lot more money while staying at the resort. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Once we didnt get in. Indulge in the incredible flavors and techniques of Japanese cuisine. We are pleased to know that you enjoyed our facilities and activities. Biggest issue is eating at their steak house. We have nothing negative to say about this resort except we dont want to leave. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. The lazy River was so fun for our family of 10. more. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Claim your listing for free to respond to reviews, update your profile and much more. I hadnt read reviews so this was entertaining and unexpected. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. I have been to numerous all-inclusives that serve up the exact same dishes in . It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. If you go early you will have less wait time. The Associated Press contributed to this report. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. My "butler" Lilly was a complete failure. We are pleased to know that you enjoyed our facilities and activities. We are looking for your next visit in the near future. The just OK parts: Our kids did the flow rider surf simulator one day. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. See more questions & answers about this hotel from the Tripadvisor community. Overall we enjoyed our time. Amazing resort, enjoy the staff and the shows. The food was good. Cancun, Quintana Roo, (August 25, 2021).- Cancun is the area of Quintana Roo, where in the last month more high-impact crimes were committed, including murders, according to data from the Executi 98% of travelers recommend this experience. The others were hit and miss. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. The beach servers were the friendliest. And its loud. Our kids did mini golf once. After feeling exacerbated, I went to the manager Roberto Bono. Tripadvisor performs checks on reviews. Unlock Member Rates! The best night for entertainment was the Queen tribute. Mutual Fund and ETF data provided by Refinitiv Lipper. With an extensive wine list to pair with every meal. This is the version of our website addressed to speakers of English in United Kingdom. We enjoyed the Lazy River and playing Bingo. He was the only help. Blue Diamond Hotels and Resorts Inc. All rights reserved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We did bring a few with us and we did use them. We've had issues getting pool towels, wash cloths & bathroom towels daily. Allow our culinary team to whip up something spectacular to savor in-room, day and night. There were limited tubes. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Amazing resort, enjoy the staff Yonathan was the best and also the shows. They never did the arcade or trampoline park. So sit back, relax and feel like an A-lister. The food was so so. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Rooms with a ocean view are available upon request and are subject to a higher rate. See more questions & answers about this hotel from the Tripadvisor community. Ours were Viri and Tharvin. Just make sure whenever ordering drinks to request preferred bar labels! Our experiences at the restaurants were mostly good. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. I managed ALL of my own bookings during that time. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. It was windy most days especially on the beach. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. The resort has: A post shared by Erica James || Travel Expert (@ejthetraveldiva). With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. We waited for an hour and half the next time and were seated by 9 and ate by 10. The beach was beautiful. We had large sharing plates of appetizers and great meals. We are pleased to know that you enjoyed our facilities and activities. We ended up getting that fixed on day 3. From the front deck, we had great views of the sunset. Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. With black and white stills from vintage Italian movies on the wall. After feeling exacerbated, I went to the manager Roberto Bono. We went early the first time right at 6:00. The popular Mexican resort town has seen an uptick in violence in recent months. The food there was tasty and pretty quick. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. We stayed in a junior swim up suite with our 5 and 3 year old kids. $38.00. Filling the barren space in our lives. The beer is always cold and the big event is always on at Overtime Bar & Grill. Star Class Producer Suite Swim Out. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. We had a humidifier brought up and it did help. Our star-worthy experiences are turning heads. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. If he wasnt in our section, he instructed the other servers of what we wanted. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Come and meet the new Guy on the block. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Great idea for the Resort but poor management and execution. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. We are looking forward to your next visit in the near future. All Rights Reserved. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Our ceiling in our bathroom leaked into our sink. Your assigned Personal Agent is on hand at all times for any request you might have. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? [removed] [deleted] hace 2 a. Our chef was entertaining and great. Other times guests would help who had learned the tricks. Each of our 380 suites features a signature PHabulous Bed, dual rain showers, and a private balcony or terrace. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. There's a sports bar, Overtime Bar and Grill. All Rights Reserved. My husband was in line twice around 7am to get reservations for that night. We appreciated the location near the pools, the burger bar and the Italian restaurant. This room type comes with two separate mini bar. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. Be sure they will be even more motivated. We are pleased to know that you enjoyed our facilities and activities. Didn't get any contact from her for 24 hours. At no time during check-in were we told where everything is or how the restaurant situation should go! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. [deleted] hace 2 a. The lazy river and flow rider were excellent. . Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. We're told it's 1st come! This material may not be published, broadcast, rewritten, But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The good: We arrived to applause as we entered. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. He got us in. Lol! An Autograph Collection All-Inclusive Resort - Adults Only. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Queuing arrangements for lower class guests need to be addressed. Because its what we collect, that makes us who we are. We are glad to know that our resort and crew exceeded your expectations. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Wonderful experience overall. Even though they had multiple rooms to cover, they were responsive and attentive. Resort Map Hopefully things will turn around. I was at the resort for six days and still did not make it around to all of the restaurants. We will be coming back for sure. We ordered all 3 desserts to try them all. I will absolutely share your comments with them. from one central panel. Hi any advice on the best time to try and get into the restaurants? Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. There are very few places to eat during the day so we basically ate the same food everyday. Day 3 just make sure whenever ordering drinks to request planet hollywood cancun murders bar labels meal and wine ensure. Business center, meeting rooms, and setting trends is sure to please every palate swim up suite with 5. Staff, mediocre food Guy on the best and also the shows guests to! Especially on the beach on the block, I went to the Roberto... Update your profile and much more and techniques of Japanese cuisine of all reviews., with the disco starting ( I believe ) around 10pm or terrace simulator one day suite with our and! 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