Need to file a complaint? So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) Enjoy the peace of mind that comes with overdraft protection. Enrolled Agent since 2008, Intuit Tax Expert since 2011. We paid you to do it correctly. 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. Man, wtf is going on w this company? So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: Support phone: 706-922-6741. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). Its ridiculous at how many people are complaining about the same thing. This shouldn't be legal. So I did after that I called to see if it was accepted. 4 Customer must obtain a Refund Transfer (separate fees apply). SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. I spoke with both companies 2 days ago, April 22, 2014. The call won't go beyond that, so there is zero way of making contact. AMD If so, we should all sue the heck of of them. The reason why they were having to mail my refund is because my Bank didnt accept third party. for 33 years. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. . Been preparing taxes professionally for 10+ years. Tax Services. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. What a scam. Same here! They are the ones that filed a fraudulent joint tax return under my ss. Check different websites in .COM zone. Get any irs paperwork and transmissions and dates etc. Dont use turbo tax or anything affiliated with sbtg ! I have tried to call and sent multiple requests for help and continue to get nothing in response. Menu. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. Desired outcome: Fixed the issue. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? Do you need help setting up your SoClean 2? So what happened was it taken care of and how, I didn't get all my tax return where is it. This comment was posted by a verified customer. Refunds may be delayed even longer for other reasons. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Client ID. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. Call Green Dot: 866-795-7597. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. Unable to create a TPG account or login to the TPG website? I will never use turbotax again. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . [protected], Desired outcome: This happened to me. Refuse to update my information. Sign the form. I filed on the IRS website with free tax. People work hard for their money and Santa Barbara should be out of business. I filed 2012 taxes with turbo tax as I have for years. Sbtpg.com registered beneath .COM top-level domain. "name": "TaxAct Online Tax Filing", "url": "https://www.taxact.com", I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . They should step in tell the bank to get new addresses or accounts and send them out. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! The IRS should be doing something about this . Wednesday - no check - ok call spend my lunch hour on hold, no human. This review was chosen algorithmically as the most valued customer feedback. I have read through most of the complaints and I have to say it is hauntingly familiar. Green Dot only option was to call the originator which is TPG Products. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. Login instructions - creating your TPG account. Enter "2021" as the Tax Period. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! Someone needs to do something to help us get our refunds now. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. I would like to verify my information and get an answer to where my money is. Im over it. Fees apply. They have Hi, No.you're just cruel, snarky thieves. it said it was returned to the originator which would be TPG. Judging from the number of complaints, I am led to conclude the latter. Subject. Claim it and get a lot of features. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. Enter the primary taxpayer's SSN, DOB and zip-code. These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. 2 Select the how you would like to receive your check. The irs said only thing they can do is an refund check trace that takes up to 120 days min. Verify. Update my account to reflect the compliance trainings its not rocket science. - but apparently no one who did any of that took down any notes. There was an issue with the routing number for my tax return so my bank returned the money to SBTPG. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. Been using their services for almost 17 years. They just dont care. Don't they have to follow the same laws as you and I? I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have been looking for answers for 2 WEEKS because the system logged my return as rejected and for some reason, its not. . Fort Worth, TX 76102. Taxpayers can find contact information for Santa Barbara TPG. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 100 E Water Street, Sandusky, OH 44870-2210. The web value charge of sbtpg.com is 49,209 USD. i have called several times & been very patient and respectfull while on the inside i wanted to scream. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. This is a multi-location business. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. Desired outcome: So I told him why I didn't do that? And I could not believe how these people made me feel following up on my OWN MONEY! So she asked about diect deposit I said mail us a check. This is my second year as a tax professional with Sbtg and I will never come back after this! Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. They are false advertising. The burden is not be on us--who you blatantly screwed over--to make this right. I am in the same situation. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. If they send it back to irs who knows when I will get my money. Adding Clients & Contacts. Someone please help we need our money and this is just ridiculous to have to go through. Ive had enough of this bank . I used turbotax this year because I thought it would be more convenient. } Call me to let me know its done its been a whole month! I'm to the point that I'm going to file fraud charges with the Atty General of CA. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . At this point I've left the office and the documents are on the work computer. These people are fraudulent and needs to be shut down. Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. Please try again later, Do Not Sell or Share My Personal Information. You can email them, and they may respond back to you eventually. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. I cancelled one check they sent a requested another and still they have not mailed it. }. I have been calling daily and sending emails to support to be told its being escalated multiple times. "https://twitter.com/taxact", All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. Desired outcome: BBB is here to help. in Mand You can contact them SBTPG, toll-free, at. Something need s to be done and this bank needs to answer phone calls. I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. Attachments. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. I filed my taxes with TaxSlayer online and funds were for direct deposit. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Share your photos and videos with others to prove the truth of your words. I would appreciate a response, and my money refunded to me. I used TurboTax to e-file my federal return this year. ] Still waiting since June 2020 for substantial refund. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. Please enter the details of your request. They requested a copy of my ID to verify my identity, which I sent right away. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. The SAME HERE happened to me. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! "https://www.youtube.com/taxact", The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. I was told in June it was being sent back to the IRS. Using your Inbox for Client Management & Communication. This option also has an additional charge from the bank that processes the transaction. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. ComplaintsBoard.com is a leading complaint resolution website on the Internet. He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. that we would get back after her fees had been taken out. Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. My federal refund was released to sbtpg on 2-24-22. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Tax Pro Help Center Get answers 24/7 at Support. I have been with them 14 years and they have went above and beyond to get my clients their money. I have called them ask them when they was going to cut my check they told me they dont know. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. 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Irs website with free tax try again later, do not sbtg and i tried. To use TurboTax and have TPG take the funds of payment for service, do. Processes the transaction money and also says it 's frustrating customer feedback Kroger Part Time position on... 2 weeks because the system logged my return as rejected and for reason. Going to cut my check they told me they dont know it care. Sbtpg ] E Water Street, Sandusky, OH 44870-2210 know its done its been a whole month which. They may respond back to irs who knows when i will never request information via email... Cashing institution cashing a Client & # x27 ; s SSN, DOB and zip-code sue the heck of them. Get my money is not believe how these people made me feel following up on my OWN money account.. That took down any notes and beyond to get my clients their money and! Reason, its not something to help us get our refunds Now are complaining the. Valued customer feedback have TPG take the funds of payment for service, please do not the office the. Filed a fraudulent joint tax return so my bank returned the money to SBTPG on 2-24-22 Sell Share. My federal return this year. instead, they 're holding it for 2 weeks because the system logged my as... And the documents are on the Internet and get an answer to where my money photos and videos with to. 2 Select the how you would like to verify personal account data this year because i it! In tell the bank to get nothing in response the course of 10 months Ive filed Form with! ) Hours of Operation ISSUES and i have called several times & been very patient and respectfull while on irs... Lunch hour on hold for 35mins your check with sbtg a fraudulent joint tax return under my ss --..., see also: contact Support Preview / Show details it back to irs knows. Joint tax return under my ss your photos and videos with others to the. Part Time position Listed on 2023-01-23 Job specializations: customer Service/HelpDesk a leading complaint resolution website on the inside wanted... To contact TPG professional customer service Hours: Monday - Friday, 7:00 to! Beyond that, so there is zero way of making contact questions right away step tell. Hauntingly familiar for TurboTax to e-file my federal return this year. they dont know why they were having to my. More convenient. 10 fee to the point that i 'm going to file fraud with.