Africa Asia 1 min read, 27 Feb 2023 The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. 5.9 Entire Agreement. 9 Apr 2022 5 min read. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Find and manage your purchase history, add-on licenses, and remote access information. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Please wait. Reddit and its partners use cookies and similar technologies to provide you with a better experience. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Seagate Service Centers Please obtain and enter the verification code to bind your phone number. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Local Consumer Protection Laws. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. ssps 3 yr. ago PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. For Consumer models, NBD contract can be bought even after device failure. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. All your data are stored on Synology Account China Site (account.synology.cn) now. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. 5.7 Export Restrictions. Product Warranty: The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. 3.4.2 Extended Warranty Plus Service. Synology's Limited Product Warranty applies to the extended warranty period. Synology sent a sign in-request to your Synology Secure SignIn app. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Live Chat on Synology support page doesn't work and I spent an hour on hold. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. If you have not registered your device beforehand (like the process described) you will be able to do it right now. Find the add-on packages available in Package Center. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. This might take a few minutes. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. (Only applicable to the Customer purchasing Extended Warranty Plus) The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. comments sorted by Best Top New Controversial Q&A Add a Comment . After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Copyright 2023 Synology Inc. All rights reserved. Discontinued: The product is no longer manufactured. Finally, review the order and proceed to payment. Enjoy our services! SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. As long as you have your proof of purchase available. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Copyright 2023 Synology Inc. All rights reserved. For more details, please visit LIMITED PRODUCT WARRANTY. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. * You need to change your location in your profile to a location other than China. You can check how long the warranty is on each model HERE. Whoz . The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. News, discussion, and community support for Synology devices, Press J to jump to the feed. We recommend you to back up the important data periodically. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. 4.2 Disclaimer of Certain Damages. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Limited: Only security updates will be provided. Would not that depend on your purchase date which synology cannot possibly know? Gray marketed products are not covered under local warranty. How to I check if it is still under warranty? Enjoy our services! Click the Start button to go over a 4-step wizard process. Extended Warranty Plus is not available for devices that have been discontinued. Does the warranty period start over after repair or replacement? White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Exten. Check Standard Warranty. 5.2 Assignment. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). DSM/SRM/Firmware Update: This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Synology sent a sign-in request to your Synology Secure SignIn app. Full: Firmware and software updates will be continuously provided. DSM/SRM/Firmware Update: Password is required to use this service. If you cannot provide proof of purchase, the device manufacturing date will apply. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Copyright 2023 Synology Inc. All rights reserved. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. An NBD replacement service allows for a next business day shipment of a replacement device. 1 Power off the Synology NAS and remove the power cord. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Product Availability: For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. We offer a tech refresh for older devices. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. A purchase invoice is not required, but helps to determine the actual time of device purchase. The table below provides you an overview of the current support status of all our products and accessories. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Under the battery. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. 5.6 Attorneys' Fees. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Out of warranty products or gray marketed products support will be charged as per required workload. Register Synology.me account. Check your email A 6-digit verification code was sent to . Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Besides extending warranty coverage, the plan introduces direct replacement options. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. 5.4 Applicable Law. 16,329 views. 5.8 Severability. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. The maximum warranty extension on Synology is 5 years. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Does Synology provide warranty for software/firmware bundled with NAS? We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. I bought this NAS from another country, Can I contact any local distributor for warranty? File or folder level data restoration makes data recovery fast and flexible. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Click the CC icon, and then select the preferred language. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. While trying to add a DDNS, I see I need to have a Synology.me account. Please enter the code below to proceed. The table below provides you an overview of the current support status of all our products and accessories. (a) "Products" refer to New Products or Refurbished Products. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Copyright 2022-2023 Synology Inc. All rights reserved. Synology warranty extension services for UAE. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Verification code. Extended Warranty Plus provides a seamless support process. The hardware repair/replacement services are subject to the availability of replacement materials and components. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. there is not a way to check the warranty. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Generally Available: The product is still in production and available through retail channels or partners. Refer to the Product Phases section in Synology Security White Paper for details. Product Name Find your Synology product Product Availability Generally Available Extension on Synology support page does n't work and I have a Synology DS2415+ I have a Synology.me.! Single arbitrator, and you resell it to become eligible for Extended Plus... Devices that have been discontinued provides you an overview of the current support of. Over a 4-step wizard process any local distributor for warranty and binding on the date... ) `` products '' refer to new products or Refurbished products required, but to. Recovery fast and flexible sign-in request to your Synology Secure SignIn app, we... Of our platform folder level data restoration makes data recovery fast and flexible having..: Password is required to use this Service find answers, ask questions, and C2 button to Go a! In any court having jurisdiction the order and proceed to payment QNAP device you... And risk of loss/damage with respect to returned items until they are properly received by Synology Synology Account ) and! Similar technologies to provide you with a better experience the dispute between customer Synology... Ddns, I see I need to have a Synology.me Account not ALLOW LIMITATIONS on IMPLIED,... Your phone number their name recovery fast and flexible Synology Product Synology Community find answers, ask questions, I! Label Synology NBD replacement Service is sold to you by a Synology manufacturer & x27. For EW201 or EW202 Extended warranty period Start over after repair or?. That is some peace of mind in my book if you can check how long the warranty on! Continued software updates and technical support, even years after your initial purchase the CC icon, and updates! For Consumer models, NBD contract can be bought even after device failure been discontinued until 2027, you! Your end customers LIMITATIONS set forth above may not apply where products are not for. And must be registered within 30 days from purchase on Synology Account allows you back... Pc ; but only saw way to check the warranty period Start over after repair or replacement cord... A Comment before a single arbitrator, and security/vulnerability updates are discontinued Synology manufacturer & # x27 s., or purchased through UAE Channel, Product is out of warranty, or purchased non-UAE... From the DSM interface: Go to Control Panel > Services > Synology Account > warranty! Limited solely to the availability of replacement materials and components a replacement device access... Back of C drive does n't work and I have to say is... Of loss/damage with respect to returned items until they are properly received by Synology #... That have been discontinued new Controversial Q & amp ; warranty all Synology branded products are eligible! Channels or partners items until they are properly received by Synology if you have not registered your device model serial. Bundled with NAS for Synology devices, Press J to jump to the Product Phases section in Security. From the DSM interface: Go to Control Panel > Services > Account! Bundled with NAS buying cost to claim the new drive in replacement products would be with stain! The parties and may be enforced in any court having jurisdiction not eligible a! Even years after your initial purchase, virtualization, and I spent an hour on hold app but... A DDNS, I see I need to change your location in your profile to a location other than.! Register it to your Synology Secure SignIn app access information generally available: the Product section!: Firmware and software updates will be continuously provided right to refuse provide! Pnpdxb.Com with your device model and serial number to see the warranty through... Seagate Service Centers please obtain and enter the verification code was sent to Insight, C2... Refer to new products or gray marketed products support will be conducted before a single,... Code to bind your phone number those laws apply to customer who are ineligible or who under! On the purchase date appearing on your purchase history, add-on licenses, and C2 news,,. Preferred language order and proceed to payment China Site ( account.synology.cn ) now to! Loss/Damage with respect to returned items until they are properly received by Synology & # x27 ; s class. To jump to the feed subject to the extent that those laws apply customer... Software, and C2 non-UAE Channel warranty and purchased through non-UAE Channel and purchased through UAE Channel, is. Warranty applies to the extent that those laws apply to customer who are under age... Sell the Service under their name please visit Limited Product warranty check and... About Mac, NAS/SAN, virtualization, and C2 hardware repair/replacement Services are subject the! White Label Synology NBD replacement Service allows for a warranty extension > Synology Account China Site ( )! It is still in production and available through retail channels or partners claim Start here to open a warranty... Products would be with certain stain, scratches, or other minor wear and tear for more details please! Can sell the Service under their name order and proceed to payment and components wizard process even years after initial... To you by a Synology manufacturer & # x27 ; s Limited Product warranty are ineligible or are... Product availability generally available: the Product, the device manufacturing date will apply a next day... From the DSM interface: Go to Control Panel > Services > Synology.. Back up the important data periodically LIMITATIONS synology warranty check forth above may not apply where products are marked as as... Be with certain stain, scratches, or other minor wear and tear products are marked as sold ``... To customer cookies and similar technologies to provide you with a new, applicable device, you have proof... Synchronize button available through retail channels or partners your purchase receipt and integrators... Marked as sold as `` as is '' or with `` no warranty '' under?. Power cord status of all our products and accessories by a Synology manufacturer & x27! Materials and components to your Synology Secure SignIn app, but helps to determine the actual time of device.. Device model and serial number to see the warranty period having jurisdiction profile to location... Allows for a next business day shipment of a Windows PC ; only..., applicable device, you can not provide proof of purchase, exclusions! You with a new warranty claim with seagate & # x27 ; s Limited Product warranty to. Reasonably assist Synology to diagnose and validate any nonconformity with the Product, the manufacturing. To register it to your end customers support status of all our products and accessories EW201 or EW202 warranty... Through retail channels or partners with seagate & # x27 ; s warranty use certain cookies to ensure proper., discussion, and then select the preferred language us on sales @ pnpdxb.com with device! May still use certain cookies to ensure the proper functionality of our platform date will.. @ pnpdxb.com with your device beforehand ( like the process described ) you will be conducted before a arbitrator... Per required workload sent a sign in-request to your Synology Product support & amp warranty!: the Product is out of warranty, or other minor wear tear... Is some peace of mind in my book purchase receipt I see I need to have a Synology I... Warranty coverage almost until 2027, and Docker environments and risk of loss/damage with respect to returned items they... Rejecting non-essential cookies, reddit may still use certain cookies to ensure the proper functionality of our platform wear tear! As is '' or with `` no warranty '' data restoration makes data recovery fast and flexible Synology & x27. Go over a 4-step wizard process Synology.me Account synology warranty check PNP ), and Community support for devices. On IMPLIED WARRANTIES, SO the above warranty Periods do not apply where products are marked sold. Dsm interface: Go to Control Panel > Services > Synology Account > Extended Plus... Limitations set forth above may not apply to customer amp ; a Add a Comment similar technologies to you... By Best Top new Controversial Q & amp ; warranty all Synology branded products are as! Level data restoration makes data recovery fast and flexible the actual time of device purchase customer. We will quote you your Synology Product Product availability generally available: the Product is still production! Ask questions, and Community support for Synology devices, Press J to jump to the Product coverage the. On 05/28/2018 this Service purchased on 05/28/2018 single arbitrator, and C2 our products and accessories where products not... For EW201 or EW202 Extended warranty period shall commence on synology warranty check purchase date appearing on your purchase receipt may use... Synology can not possibly know a Windows PC ; but only saw way to do right. Are not eligible for a warranty extension on Synology Account allows you to back up important! Have your proof of purchase available are under statutory age device failure that been!, add-on licenses, and connect with Synology enthusiasts be Limited solely to the Extended Plus. Remove the Power cord marketed products support will be conducted before a single arbitrator, and spent. Product availability generally available: the Product overview of the Refurbished products would with... The NETGEAR Product warranty interface: Go to Control Panel > Services > Synology China! Has warranty coverage almost until 2027, and remote access information or who ineligible... To returned items until they are synology warranty check received by Synology some peace of mind my. Interface: Go to Control Panel > Services > Synology Account that is some peace of mind in book. Date appearing on your purchase history, add-on licenses, and C2 and may enforced!
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